Sales Support Assistant

Eurofins Humangenetik & Pränatal-Medizin; Manchester; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a Sales Support Assistant to join their dynamic Cosmetics team. This role involves managing sales inquiries, supporting client onboarding, and coordinating communication between clients and the sales team. You'll play a vital role in ensuring customer satisfaction and enhancing business opportunities. With a commitment to innovation and sustainability, this company offers a vibrant work environment where you can grow and develop your skills. If you're organized, detail-oriented, and eager to contribute to a forward-thinking organization, this position is a fantastic opportunity for you.

Benefits

Life Assurance (4 times annual salary)

Health Cash Plan

Holiday Purchase and Sell Scheme

Enhanced Maternity, Paternity and Adoption Pay Scheme

Company Pension Plan

Employee Assistance Programme – 24/7 confidential support

Worldwide career opportunities

Access to Perkbox

Qualifications

• Educated to GCSE Level with proven experience in sales or customer care.
• Strong communication skills and high attention to detail are essential.

Responsibilities

• Manage external sales mailboxes and respond to customer inquiries.
• Support new client onboarding and assist with proposals and quotations.

Skills

Effective communication skills

Attention to detail

Organizational skills

Customer care experience

Self-starter attitude

Education

GCSE Level

Tools

CRM software

Europortal

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Working hours are Monday - Friday, 9am -5pm.

As a Sales Support Assistant within Cosmetics, you will oversee the management of the external sales mail boxes to ensure enquiries are allocated, responded to and followed up by the relevant member of the sales team.

You will personally respond to assigned incoming sales enquiries convert these enquiries into invoiced business and support the rest of the sales team, primarily within the Cosmetics business unit on actions that will assist the conversion of more business opportunities, such as quote generation and general administrative duties.

Duties include:

• For own enquiries and for the wider team provide support for new client onboarding, the creation of proposals and the raising of quotations.
• Provide support and coordination of the completion of client specific requests including NDAs, supplier documentation requests.
• Assist in the arranging of appointments between the prospects and sales team, gather more details and information from clients as required.
• Answer phone calls from new customers and deal with problems as they arise.
• Acknowledge new customers by responding promptly to emails, texts, and phone calls.
• Update all account and contact information for customers using CRM and ensure data is routinely checked for completeness.
• Provide support for the wider team in ongoing CRM updates and maintenance.
• Pro-actively communicate with our new customers during the first month of operation, to ensure we are providing an effective service in line with customer expectations. Assist with the ongoing preparation and implementation of the Net Promoter Score Eurofins surveys.
• Deal with any customer complaints and resolve the issue as necessary during the first month of the customer working with Eurofins.
• Assist the sales team in follow ups with clients as requested for work confirmations, paperwork and test details etc.
• Provide support on website maintenance and social media postings.
• Provide a high level of internal and external customer care.
• Support new customers on the use of Europortal and other online services.

Qualifications

• Educated to GCSE Level.
• Proven experience of selling or customer care.
• Effective communication skills both written and oral.
• High level of attention to detail.
• Organised and can prioritise effectively.
• Self-starter that is eager to learn.
• Professional and friendly personality.

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Life Assurance (4 times annual salary).
• Health Cash Plan.
• Holiday Purchase and Sell Scheme.
• Enhanced Maternity, Paternity and Adoption Pay Scheme.
• Company Pension Plan.
• Employee Assistance Programme – 24/7 confidential support.
• Worldwide career opportunities.
• Access to Perkbox, allowing you to save money all year round.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!