Sales Support Advisor

Qantas Airways; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Sales Support Adviser to join their dynamic UKEMA sales team. This hybrid role offers the chance to enhance customer experience while collaborating with key stakeholders and travel agents. Ideal candidates will bring over five years of customer service experience, along with a strong understanding of airline sales processes. You'll receive comprehensive training and support to develop your career within a culture that values creativity and passion. Enjoy fantastic employee benefits, including discounted travel and private medical insurance, while being part of a diverse and inclusive workplace.

Benefits

Private Medical Insurance

Health Cash Plan

Discounted Air Travel

Exclusive Accommodation Deals

Well-being Support Programs

Qualifications

• 5+ years in customer service and 3+ years in airline sales support.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Troubleshoot and liaise with customers to enhance experience.
• Support the rollout of new commercial models and assist agents.

Skills

Customer Care/Service

Airline Sales Support

Agency Sales Processes

Communication Skills

Time Management

Problem-Solving

Agile Team Experience

Fluent English

Fluent French or Italian

Tools

Salesforce

IATA Global Distribution Systems (GDS)

Job description

Job Description

• Sale Support Adviser opportunities available
• Trouble shooting and liaising with key customers and stakeholders to improve the overall customer experience and Qantas’ performance.
• Hybrid role with a minimum of 3 days per week spent in the London office.

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and we don’t settle for anything less than the best outcome. We take pride in having a high performing Global Sales and Distribution team around the world and this is a great opportunity to become part of our UKEMEA team.

As a Sales Support Adviser, you will be part of our UKEMA sales team, assisting Qantas Regional Leadership, local Sales teams and key trade partners with guidance, advice, and technical support. Using strong communication skills, you will provide expertise on Qantas products, services, policies, and procedures while managing escalations and resolving customer issues Additionally, you will support the rollout of new commercial model, help agents transition to Qantas NDC, and act as a key adviser, assisting travel agents and other stakeholders.

You’ll have –

• 5 + years’ experience in customer care/service
• 3+ years’ experience in an airline sales support role or a similar coordination role
• Demonstrated knowledge of agency sales and support processes
• High standard of written and spoken English and either French of Italian fluently
• Good time management and organisational skills
• Statement in IATA Global Distribution Systems (GDS) Fares and Ticketing (desirable)
• Expertise in GDS workflows and process application (desirable)
• Experience and understanding of New Distribution Capability (NDC)
• Experience in using an established CRM (Salesforce desirable)
• Experience in coordinating key activities with a vendor and internal stakeholders.
• Strong problem-solving skills with the ability to analyze issues, develop action plans, and achieve effective solutions.
• Experience working in an agile team environment and in cross-functional teams

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We’ll support your well-being: Whether it’s learning to better support your own and others’ mental health, our interactive well-being app or your very own tailored nutrition plan.
• You’ll also be eligible for private medical insurance and a health cash plan.
• We love to travel: Enjoydiscounted air travel from the UK to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage people of all backgrounds to apply.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications close: Sunday 18th May 2025.