Sales Support Advisor

Redefined Ltd; Leicester; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading company in health and wellbeing services is seeking a self-motivated Sales Support Administrator. This role will provide administrative support to the sales team and handle customer feedback effectively, fostering a collaborative work environment both at home and in the office. The ideal candidate will be well-organized with strong attention to detail, making a significant impact on the team's success.

Benefits

Annual company & performance-based bonus

Contributory pension scheme (up to 12% employer contributions)

Life Assurance (up to 10 x annual salary)

Private health cover

25 days annual leave plus Bank Holidays

Opportunity to buy up to 5 extra days leave or sell up to 5 days leave

Wellbeing services & resources

AXA employee discounts

Qualifications

• Back-office support experience within administration is required.
• Experience with Sigma and Harpa is beneficial.
• Attention to quality to ensure smooth operations.

Responsibilities

• Complete onboarding checks for new group applications.
• Handle sales support administration.
• Manage customer feedback and ensure proper logging.

Skills

Self-motivated

Organizational skills

Attention to detail

Tools

Sigma

Harpa

Job description

Description

Are you ready to take the next step to build your career? If you're self-motivated, well organised and have good attention to detail, this could be the perfect development opportunity for you. The Leicester Sales team are looking for a Sales Support Administrator to provide administrative support and handle customer feedback effectively.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Leicester office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

• New group onboarding: Complete the checking and collating of information required to onboard new group applications.
• Sales support administration: Take responsibility for completing all administration to support the sales team.
• Feedback: Responsible for all feedback from customers about products and service and to ensure that feedback is logged and queries dealt with in the appropriate manner.
• Regulation: Work within the industry guidelines, completing training on data protection, secure email, and annual information security training.
• Process improvement: Help identify efficiency savings and process review by working with the wider business.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.

What you'll bring:

• Back-office support experience within administration.
• Experience using Sigma and Harpa is beneficial.
• Interaction with internal teams such as account managers is beneficial.
• Self-motivated to be proactive in completing work and personal development.
• Well organised and able to manage own time effectively.
• Attention to quality and detail to ensure a successful and smooth output.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary from £24,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

#LI-Hybrid #FeelgoodHealth

Who we are:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business by developing easy, efficient, digital experiences for our customers. We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.