Sales Support Advisor (Fixed-Term Contract)

One Utility Bill; Newcastle upon Tyne; On-site; GBP 27,000; Full time

Job summary

An innovative tech business is seeking a Sales Support Advisor to join their dynamic team. This role is pivotal in supporting B2C sales and partnerships, ensuring smooth utility transitions for customers. The ideal candidate will possess strong communication skills, a problem-solving mindset, and the ability to juggle multiple tasks efficiently. With a vibrant work culture and a focus on employee well-being, this opportunity offers a supportive environment where your contributions will help shape the future of household bill management. Join a team that values dedication and teamwork while enjoying various perks and benefits.

Benefits

25 days holiday plus bank holidays

Employee discounts platform

Learning budget up to £1500

Paid volunteering day

24/7 access to private GP

Corporate travel savings

Cycle to Work scheme

Enhanced Pension Contributions

Free independent mortgage advice

Social events and team activities

Qualifications

• Strong communication skills and ability to multi-task are essential.
• Self-motivated with problem-solving abilities and resilience.

Responsibilities

• Support B2C Sales teams and resolve utility registration issues.
• Address queries from letting agents via phone, email, and live chat.
• Monitor customer self-sign ups to contribute to sales targets.

Skills

Verbal communication skills

Written communication skills

Problem-solving skills

Resilience

Adaptability

Self-motivation

Time management

Job description

Sales Support Advisor

Fixed-Term Contract | £26,200

The Growth teams are at the core of One Utility Bill. As our Sales Support Advisor, your determination, dedication, and attention to detail will ensure that our teams can perform at their best to achieve our ambitious targets!

A little bit about us

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you’ll be doing

You will support our B2C Sales teams, Partnerships team, and Marketing team in a wide range of tasks, so being able to drop and roll is essential!

Your tasks will fall within one of our sub-teams of either B2C or B2B. Your core tasks could include:

1. Locating utility providers using national databases, and ensuring suppliers are informed with correct change of tenancy notifications.
2. Liaising with suppliers and letting agents to resolve issues with utility registration.
3. Addressing and resolving queries and issues from letting agents via phone, email, and live chat.
4. Monitoring customer self-sign ups to process sales and contribute to our B2C Sales targets.
5. Validation of sales to ensure quality and improve customer experience.
6. Owning difficult Meter Issues in the funnel and working with teams and suppliers to resolve them in a timely manner for our customers.
7. Working within SLAs and managing your time efficiently across your projects.

A little bit about you

If the list below describes you, make sure you hit apply!

1. Strong verbal and written communication skills are essential.
2. Confident phone manner.
3. Ability to multi-task and move between tasks using prioritization.
4. Must be self-motivated and have a positive attitude.
5. Problem-solving skills.
6. Resilience, understanding, patience, and empathy.
7. Adaptable and a fast learner.

What you’ll get from us

You can expect a salary of £26,200 plus an uplift each year to say thanks.

25 days holiday each year, plus the usual bank holidays. Too many? Too few? You can buy or sell up to 5 per year.

Access to our shiny employee discounts platform, Magpie.

Up to £1500 for direct business benefit learning of your choice.

A paid volunteering day with our chosen charities or a charity close to your heart.

Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits.

Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East.

Prefer two wheels? Get yourself a new set with our Cycle to Work scheme.

Enhanced Pension Contributions once you’ve been with us for 3 years.

Free independent mortgage advice from Charles Cameron & Associates.

Lots of socials like our weekly football and badminton games, team activities, and fundraising events to support our chosen charities Newcastle West End Foodbank and Newcastle Dog and Cat Shelter.

We are also proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats.

The shift pattern for this team will be Monday to Friday 9-5pm or 10-6pm on a weekly rotation, and a Saturday expected in rotation, usually 1 in 4, subject to business needs.