Sales Support Administrator - GTM

Experian Group; Nottingham; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Competitive compensation

Pension

Bupa healthcare

Sharesave scheme

25 days annual leave

Job summary

Experian is hiring a Sales Support Administrator to streamline order processing, billing and CRM updates for the GTM sales team. The role focuses on accurate data handling, timely task execution and internal coordination across billing, ops and support functions.

The successful candidate will work with CRM and billing platforms, ensuring high data quality and efficient revenue cycle processes. Hybrid working arrangements and a comprehensive benefits package are expected.

Qualifications

• Experience in a sales administrative, sales support, or sales operations role.
• Experience speaking to customers.
• Comfortable working with systems such as CRM, billing platforms or internal tools.
• Strong attention to detail with the ability to handle high-volume, process-driven work.
• Good written and verbal communication skills.
• Ability to follow processes and work within defined guidelines.

Responsibilities

• Process and maintain Sales BU activities, including resetting and updating system settings and maintaining accurate product and customer configurations.
• Support revenue and billing activities ensuring data accuracy and alignment with terms.
• Process new orders and quick-win opportunities with timely setup for delivery.
• Complete routine data entry and updates across CRM, billing, and systems.
• Prepare and process quotes, orders and contracts, ensuring information is complete and accurate.
• Maintain clean CRM records for all supported transactions and track order progress.

Skills

Sales support experience

Customer communication

Attention to detail

Written and verbal communication

Process adherence

Tools

CRM

Billing platforms

Internal tools

Job description

Role Overview

We're looking for a Sales Support Administrator, with experience of working with sales team, toprovide administrative sales support to one of the sales team in GTM, focusing on efficient processing and maintenance of core sales and revenue activities.

You will support internal sales teams and operational processes rather than acting as a client-facing relationship owner. You will ensure orders, billing, and system updates are completed accurately and on time, contributing to a smooth sales and revenue cycle.

Responsibilities

Operational & Administrative Support

• Process and maintain Sales BU activities, including:
  • Resetting and updating system settings
  • Maintaining accurate product and customer configurations
• Support revenue and billing activities ensuring accuracy of data and alignment with agreed commercial terms
• Process new orders and quick-win opportunities, ensuring timely setup and readiness for delivery
• Complete routine data entry and updates across systems (e.g. CRM / billing / systems)

Sales Support (Execution)

• Support the preparation and processing of quotes, orders and contracts, ensuring information is complete and accurate
• Maintain clean and up-to-date CRM records for all supported transactions
• Track progress of orders and raise issues where information is missing or incorrect

Process & Quality

• Follow defined processes and procedures to ensure consistency and compliance
• Identify and elevate data quality issues or recurring errors to senior team members
• Support simple process improvements through feedback on operational challenges

Communication & Coordination

• Act as a point of contact for internal queries relating to order processing, billing or setup
• Liaise with relevant internal teams (e.g. billing, ops, support) to resolve queries and complete tasks
• Provide timely updates on task progress and completion

Experience and Skills

• Experience in a salesadministrative, sales support, or sales operations role
• Experience speaking to customers.
• Comfortable working with systems such as CRM, billing platforms or internal tools
• Strong attention to detail with the ability to handle high-volume, process-driven work
• Good written and verbal communication skills
• Ability to follow processes and work within defined guidelines

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and ...

Recruitment Fraud Awareness

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers

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