Sales Support Administrator

Eurofins Humangenetik & Pränatal-Medizin; Wolverhampton; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing health and safety through innovative testing services. This role involves managing customer systems, ensuring compliance with local policies, and providing exceptional customer service. You will play a crucial part in onboarding new clients and maintaining robust communication processes. With a commitment to employee growth and recognition, this position offers a dynamic work environment where your contributions will directly impact the quality of services provided. If you are passionate about making a difference in the food testing sector, this opportunity is perfect for you.

Benefits

Enhanced Annual Leave Entitlement

Company Pension Plan

Life Assurance Scheme

Healthcare Cash Plan

Employee Assistance Programme

Health and Wellbeing Programmes

Free Parking

Worldwide Career Opportunities

Qualifications

• Good knowledge of food microbiology and chemistry testing.
• Proven track record of customer service in food testing.

Responsibilities

• Administer CRM system and ensure customer data is up to date.
• Manage the provision of consumables and customer communications.

Skills

Customer Service

Microbiology Knowledge

Chemistry Knowledge

Analytical Skills

Team Leadership

Tools

CRM Systems

FGS

Europortal

RelationWise

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

37.5 Hours per week. Monday - Friday. 8am-4pm/9am-5pm/10am-6pm.

Purpose of the post:

To administer our commercial, pricing and communication activities to ensure our core customer systems are up to date at all times and our processes are being adhered to and in line with local policy decisions. Also to assist in the onboarding of new customers and in the management of the provision of consumables to our customers.

• Administration of our CRM system and ensuring this is kept up to date.
• Administration of payment terms and maintaining the pre-pay process as we move more customers to this route, as well as scheduled credit monitoring of all customers so they remain on the appropriate terms, whether credit or pre-pay, and including scheduled credit monitoring based on the credit reports we get.
• To support in the ongoing rolling review of customer quotations for non-managed accounts.
• Administration of the NPS process, and to ensure robust management of the NPS process, customer feedback and reporting.
• To support the on-boarding of new customers for the first month, in liaison with the appropriate laboratory staff, commercial team and customer service team.
• To manage the end to end process for the provision of consumables to our customer, ensuring accurate and timely delivery and invoicing.
• To assist in the management and administration of outgoing customer communications.
• Provide any necessary data or reports to the sales and management teams.
• To assist in compiling, populating and submitting data for Food industry Intelligence Network (FIIN) on a quarterly basis.
• Provide a high level of internal and external customer care.
• To have an excellent understanding of our core operating systems – FGS, CRM, CLO, CLQ, Europortal, RelationWise and other applicable systems.

Qualifications

• Good level of knowledge on Microbiology and chemistry food testing.
• Understanding of the food testing industry.
• Proven track record of customer service within the food testing sector.
• Good basic technical knowledge of food microbiology and chemistry testing.
• Ability to lead and motivate a team.
• Good analytical skills and the ability to interpret and present data.

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues' special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement.
• Additional Annual Leave Purchase scheme.
• Annual Leave Sellback Scheme.
• Additional Annual Leave at Employees' set service dates.
• Company Pension Plan.
• Life Assurance Scheme (4 times annual salary).
• Healthcare Cash Plan (6+ months service).
• Enhanced Maternity, Adoption and Paternity Schemes.
• Employee Assistance Programme – 24/7 confidential.
• Health and Wellbeing Programmes.
• Free parking.
• Worldwide career opportunities.
• We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit, you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible. Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date, unfortunately, on this occasion your application has been unsuccessful.