Customer Service Representative/Sales Support Administrator (based Shirley, Solihull)

Abbott Laboratories; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 30,000; Full time

Job summary

Abbott Laboratories is hiring a Customer Service Representative in Solihull to support their medical device team. The role involves processing orders, managing complaints, and interacting with stakeholders. Ideal candidates will have strong communication skills and a customer-focused attitude, with opportunities for professional growth.

Benefits

Competitive salary

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Excellent written and verbal communication skills.
• Open to candidates without prior experience.
• Positive reaction to working in a deadline-driven environment.

Responsibilities

• Receive & process hospital orders and handle complaints.
• Manage internal stakeholder relationships and logistics.
• Participate in product tracking research as required.

Skills

Communication

Organization

Team player

Customer orientation

Education

Experience in customer service/sales

Knowledge of Microsoft Office

Expertise knowledge of SAP

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders.

The Opportunity

We are recruiting for a fast-paced Customer Service Representative with superb communication skills to support our medical devices customer service team in our lovely Solihull office.

What You’ll Do

• Receive & process all hospital orders within daily deadlines including invoice management

• Handle customer complaints

• Internal stakeholder management

• Follow up on pricing discrepancies

• Issuance of required credit notes for returns and complaints within the official procedural deadlines

• Liaise with approved logistic partners

• Actively participate in any required product tracking research when required

• PER (Product Event Reporting) processing and follow up in collaboration with Territory Managers

• Manage busy queries & orders mailbox

What You'll Need:

• Excellent written and verbal communication skills

• Prior experience in a customer service/sales advisor role would be ideal, but we are open to hearing from enthusiastic candidates without this experience

• Expertise knowledge of SAP ideal

• Knowledge of Microsoft Office

• Team player

• Customer and service oriented

• Good organization ability

• Good communication skills for internal and external contacts

• Positive reaction to working in a “deadline driven" environment

As you’d expect from a global healthcare company, we offer a fantastic range of benefits to support you and your family including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.