Sales Support Administrator

UBT; Poole; On-site; GBP 30,000 - 32,000; Full time

Job summary

An established industry player is seeking a Sales Support Administrator to enhance their dynamic team. This role is perfect for a motivated individual who thrives in a collaborative environment and is eager to contribute to the success of the sales team. You will play a pivotal role in supporting sales processes, managing customer accounts, and ensuring seamless operations. With a focus on growth and development, this position offers an excellent opportunity to advance your career while making a significant impact within the organization. If you are proactive, detail-oriented, and ready to take on new challenges, this is the role for you.

Benefits

Growth & Development Opportunities

Supportive Team Culture

Impact & Recognition for Contributions

Qualifications

• Proven experience in sales processes and supporting sales teams.
• Strong technical skills in Microsoft Office and CRM systems.

Responsibilities

• Provide administrative support to the Business Development Manager and sales team.
• Track and manage the sales process and customer account reviews.

Skills

Sales Process Understanding

Proactive Problem Solving

Microsoft Excel

CRM Systems

Attention to Detail

Relationship Building

Tools

MS Office

ERP Systems

Job description

Location: Poole, Dorset, BH12 4TS

Salary: £30,000 - £32,000 (negotiable based on experience)

Working Hours: Monday - Friday, 8am - 5pm (Office-based)

We're recruiting for a Sales Support Administrator to join a growing SME, family run business. This is a fantastic opportunity for a highly motivated, proactive individual to support a dynamic and growing team. You will provide vital support to the Business Development Manager and wider sales team, enabling them to focus on customer-facing activities while ensuring seamless administrative and operational processes.

Key Responsibilities:

• Administrative Support: Assist the Business Development Manager and Account Managers with customer-related tasks, documentation, and follow-ups to ensure smooth service delivery.
• Sales Process Management: Track and monitor the sales process from initial engagement through to ongoing account management. Ensure all necessary steps are documented and followed.
• Customer Account Review: Record and action items arising from customer account reviews and meetings. Resolve issues and queries quickly, collaborating with relevant departments when necessary.
• Reporting & Data Management: Maintain accurate customer data in CRM systems, monitor sales calls, visits, and pipeline, and generate performance reports for the Divisional Managing Director.
• Issue Resolution: Address customer complaints and issues, working closely with other departments to resolve problems such as product returns, late deliveries, or faulty products.
• Collaboration & Communication: Act as the go-to person for general inquiries, manage internal and external communications, and ensure customer interactions align with the company's values and mission.

Essential Skills & Experience:

• Proven Experience: Strong understanding of sales processes and experience working with sales teams.
• Proactive & Solution-Focused: Ability to work autonomously, take ownership of tasks, and proactively seek areas to add value to the team.
• Technical Skills: Proficiency in Microsoft Excel and other MS Office tools, with the ability to work confidently with CRM and ERP systems.
• Attention to Detail: Strong organisational skills, with a keen eye for detail and accuracy in all aspects of work.
• Problem-Solving: Experience in resolving customer issues and troubleshooting effectively.
• Relationship Building: Ability to develop strong relationships with both internal colleagues and external customers.

What We're Looking For:

• A self-motivated individual who can work independently but also enjoys being part of a collaborative team.
• An organised individual with a natural ability to manage multiple tasks and prioritise effectively.
• A proactive approach, seeking out opportunities to add value and make improvements.
• A strong communicator who is comfortable interacting with people at all levels, both written and verbal.

Why Join Us?

• Growth & Development: This role offers a great opportunity to develop your skills and career.
• Supportive Culture: Join a company with a fantastic team culture, where you'll receive the support you need to thrive and progress.
• Impact & Recognition: Your work will directly contribute to the success of the team and the wider business.

To Apply: If you're ready to take on a role that will challenge you and offer real growth opportunities, submit your application today!

IND25