Sales Support Administrator

CMS Distribution Limited; Nottingham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

22 days annual leave

Annual Leave Buy Scheme

Private Medical Insurance

Life Assurance

Enhanced Sick Pay

Enhanced Maternity and Paternity Leave

Apprenticeships & Qualifications

Job summary

CMS Distribution is seeking a proactive Sales Support Administrator in Nottingham to bolster the sales function. You will process orders, maintain customer data, and ensure smooth cross-department communication in a fast-paced technology distribution environment.

The role offers a competitive salary with bonus opportunities, 22 days annual leave, private medical insurance, and opportunities for professional development within a growing business.

Qualifications

• Experience in a sales support, customer service or administrative role.
• Experience using CRM systems.
• Experience working with customer portals and order management systems.
• Experience with reporting, data analysis or sales administration.
• Strong organisational and communication skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Responsibilities

• Manage and update customer portals with accurate information.
• Process customer sales orders and ensure timely fulfilment.
• Provide ETAs and POD information via FedEx and other couriers.
• Prepare sales reports and analyse data to support business decisions.
• Coordinate meetings, follow-ups and admin support for the sales team.
• Handle customer enquiries via phone and email professionally.
• Maintain organised records, contracts, invoices and related docs.
• Liaise with internal departments and book orders on customer systems.

Skills

Organisational skills

Communication

Attention to detail

MS Office

Teamwork

Sales support

CRM systems

Order management

Data analysis

Tools

CRM software

Excel

Job description

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Nottingham | Office Based | 39 Hours per Week, Monday to Friday | Competitive Salary

Be at the heart of our sales operation, helping deliver exceptional service to customers while supporting a fast-paced and growing business.

About the Role

We're looking for a highly organised and proactive Sales Support Administrator to join our team in Nottingham. This role plays a vital part in supporting the sales function, ensuring orders are processed efficiently, customer information is maintained accurately, and communication between departments runs smoothly.

Working closely with Sales, Logistics, Finance and our customers, you'll help deliver a seamless customer experience while supporting a wide range of administrative and operational activities. This is an excellent opportunity for someone who enjoys variety, thrives in a fast-paced environment and is looking to build a long-term career within a growing business.

What You'll Be Doing

• Managing and updating customer portals with accurate and up-to-date information.
• Processing customer sales orders and ensuring timely fulfilment.
• Providing customers with ETAs and Proof of Delivery (POD) information via FedEx and other courier platforms.
• Preparing sales reports and analysing data to support business decisions.
• Coordinating meetings, follow-ups and administrative support for the sales team.
• Handling customer enquiries via phone and email in a professional and timely manner.
• Maintaining organised records, contracts, invoices and related documentation.
• Liaising with internal departments and booking orders onto customer systems to ensure seamless operations.

What We're Looking For

We're looking for someone who:

• Has strong organisational skills and can effectively manage multiple priorities.
• Demonstrates excellent written and verbal communication skills.
• Has a high level of accuracy and attention to detail.
• Is confident using Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Can work independently whilst also collaborating effectively within a team environment.
• Previous experience in a sales support, customer service or administrative role.
• Experience using CRM systems.
• Experience working with customer portals and order management systems.
• Previous exposure to reporting, data analysis or sales administration activities.

Why Join CMS Distribution?

This is more than a Sales Support Administrator role.

You'll become an integral part of a collaborative team that supports customers across a fast-moving technology business. You'll gain valuable exposure to sales operations, customer management and cross-functional working, whilst developing skills that can open up future career opportunities across sales, operations and commercial functions.

What You'll Gain

• Competitive salary and bonus opportunities.
• Career development and progression opportunities.
• Professional qualifications and industry accreditations.
• Exposure to leading technologies and vendors.
• Supportive and collaborative working environment.
• 22 days' annual leave, increasing with service.
• Annual Leave Buy Scheme.
• Private Medical Insurance.
• Life Assurance.
• Enhanced Company Sick Pay.
• Enhanced Maternity and Paternity Leave.
• Apprenticeships and Professional Qualifications.

About CMS Distribution

CMS Distribution is a leading technology distributor, connecting people with technology through strong partnerships, innovation and exceptional service.

Our success is built on our people. We invest in talent, nurture potential and provide opportunities for our employees to develop rewarding careers within the technology industry.

Diversity & Inclusion

CMS Distribution is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive recruitment process. If you require any reasonable adjustments, please contact [e-mail].

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.

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