Sales Support Administrator

TN United Kingdom; Manchester; On-site; GBP 32,000 - 37,000; Full time

Job summary

A well-established manufacturing business in Trafford Park is seeking a Sales Support Administrator. This varied role involves supporting sales teams, managing customer relationships, and handling administrative tasks. Ideal for someone organised and proactive, with strong customer service skills. Full training will be provided across departments.

Benefits

Annual bonus scheme

Full training across departments

Friendly and collaborative team environment

Qualifications

• Strong customer service skills and confident telephone manner.
• Highly organised with excellent attention to detail.
• Prior experience in sales admin or a similar office-based role preferred.

Responsibilities

• Responding to inbound calls and emails from customers.
• Preparing and following up on quotes and customer enquiries.
• Managing the sales inbox and web enquiries.

Skills

Customer service skills

Attention to detail

Proactive attitude

Multitasking

Education

Prior experience in sales admin or similar role

Tools

CRM systems

Job description

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Salary: £32,000 per annum (negotiable) + annual bonus
Hours: 08:00 – 17:00 (40 hours per week, some flexibility available)
Location: Trafford Park, Manchester
Benefits: Annual bonus scheme, full training across departments, friendly and collaborative team environment, and the opportunity to gain experience in a variety of office functions.

A fantastic opportunity has arisen for an enthusiastic and highly organised Sales Support Administrator to join a well-established and reputable manufacturing business based in Trafford Park.

This is a varied, fast-paced role ideal for someone who thrives in a busy environment, enjoys working with people, and is eager to be the go-to person in the office. You'll play a vital part in supporting both internal and external sales teams, maintaining high levels of customer satisfaction, and ensuring the smooth operation of day-to-day administrative tasks.

While your primary focus will be sales support, handling enquiries, producing and following up on quotes, and managing customer relationships, you'll also have the chance to work across purchasing, credit control, reception, and general office functions, providing valuable holiday and absence cover.

Key Responsibilities:

• Responding to inbound calls and emails from customers
• Preparing and following up on quotes and customer enquiries
• Managing the sales inbox and web enquiries
• Supporting two external sales executives with administrative tasks
• Maintaining CRM systems with customer activity and communication
• Proactively following up on quotes and performing aftersales courtesy calls
• Monitoring client accounts to ensure retention and identify potential issues
• Supporting with website and e-commerce activity
• Participating in continuous improvement of customer service processes

Requirements

What We’re Looking For:

• Strong customer service skills and confident telephone manner
• Highly organised with excellent attention to detail
• Proactive, positive attitude and a willingness to learn
• Able to multitask and prioritise effectively in a dynamic office environment
• Comfortable working independently and as part of a small, supportive team
• Prior experience in sales admin or a similar office-based role preferred
• Familiarity with CRM systems (knowledge of Profit4 by OGL is a bonus)

This is an excellent opportunity for someone looking to grow their skills in a supportive, hands-on role where no two days are the same. Full training will be provided across departments to ensure you're fully equipped to support where needed.

Apply now to take the next step in your office career with a company that values reliability, initiative, and a can-do attitude.