Sales Support Administrator

Pineapple Furniture; Aylesford; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

15 work from home days

Pension scheme

Healthcare plan

Gym discounts

Employee assistance programme

Office parking

Job summary

Pineapple Furniture in Aylesford is seeking a Sales Support Coordinator to join our team. You’ll provide daily administrative support to the Sales Team, respond to customer enquiries via phone, email and Live Chat, and help qualify opportunities by gathering requirements.

You will prepare quotations, maintain CRM data, and coordinate appointments for Area Sales Managers while ensuring accurate post-order administration and timely delivery updates. A proactive team player is essential.

Qualifications

• Experience using a CRM system.
• Excellent written and verbal communication skills.
• Strong organisational skills with ability to multi-task.
• Proactive approach and ability to work in a team or alone.

Responsibilities

• Provide day-to-day administrative support to the Sales Team.
• Respond to customer enquiries by phone, email and Live Chat.
• Qualify new enquiries by gathering requirements and opportunities.
• Prepare accurate, tailored quotations for customers.
• Maintain customer records and update CRM with interactions.
• Arrange appointments for Area Sales Managers with agendas and samples.
• Handle post-order administration and delivery updates.
• Assist customers with after-sales enquiries and resolve issues.
• Maintain data in CRM and support wider Sales Team projects.

Skills

Telephone manner

Written communication

Verbal communication

Organisational skills

Attention to detail

Proactive

Teamwork

Independent working

Tools

CRM system

Outlook

Excel

Job description

Join our team

We’re looking for an organised, proactive and customer-focused Sales Support Coordinator to join our growing team in Aylesford.

LOCATION: Aylesford, UK

WORKING HOURS: 7.30am - 4.30pm

CONTRACT: Full-time, Permanent

Join our team

We’re looking for an organised, proactive and customer-focused Sales Support Coordinator to join our growing team in Aylesford.

What You’ll Be Doing

• Providing day-to-day administrative support to the Sales Team
• Responding to customer enquiries via telephone, email and Live Chat
• Qualifying new enquiries by gathering customer requirements and identifying opportunities
• Preparing accurate, tailored quotations for both prospective and existing customers
• Maintaining accurate customer records and updating our CRM system with all customer interactions and sales activity
• Coordinating appointments for Area Sales Managers, ensuring meeting agendas, samples and literature are prepared in advance
• Managing post-order administration, including colour checks, product queries and delivery updates
• Assisting customers with after-sales enquiries and resolving issues professionally and efficiently
• Maintaining customer data through regular CRM updates and data cleansing
• Supporting sales projects and providing general administrative assistance to the wider Sales Team as required

What Success Looks Like

You’ll take pride in being responsive, detail-focused and supportive, ensuring customers and the Sales Team receive timely and accurate assistance.

Requirements

We’re looking for someone who is enthusiastic, organised and enjoys working as part of a team.

Ideally You’ll have:

• A confident and professional telephone manner
• Experience using a CRM system
• Strong Microsoft Office skills, particularly Outlook and Excel
• Excellent organisational skills with the ability to prioritise and manage multiple tasks
• Strong attention to detail and accuracy
• A proactive approach with the ability to work independently and as part of a team
• A positive attitude and a willingness to learn and develop
• Excellent written and verbal communication skills

What we offer you - Benefits and Perks

• We’re proud to be recognised as one of The Sunday Times Best Places to Work for three consecutive years) - and we work hard to make sure our people genuinely feel it
• Competitive salary and a discretionary annual bonus
• 15 work from home days per year
• Pension scheme
• Healthcare Cash Plan - claim back medical, dental and optical costs
• Perks & rewards platform - access hundreds of deals and discounts
• Gym discounts through our perks platform
• Employee Assistance Programme - confidential support when you need it
• 23 days' holiday plus UK bank holidays, increasing to 26 with length of service
• An extra day off for your birthday
• Loyalty reward for increasing years of service
• Death in service
• Learning & Development platform with online courses, certifications and professional development tools to support your career growth
• Tree planted in your honour when you join - with trees already planted in the UK, Tanzania, Uganda, Kenya and Madagascar
• Sustainability-focused business - committed to low-carbon operations, renewable energy and recycled materials
• Regular team socials and events, including summer and Christmas parties
• Christmas gift
• Monthly Pizza Friday
• Free fruit, snacks, hot drinks and cold beverages
• Refer a friend scheme - £250 reward
• EV car charging facilities
• High-quality, modern office environment
• Free onsite parking / within walking distance from the train station

About Pineapple

Pineapple is a global leader in designing innovative furniture for challenging environments. Founded in 1975 as a family-run business, we’ve grown into an international organisation with headquarters in Kent and offices in France, Germany and the USA.

With more than 200 employees worldwide, we’re passionate about creating furniture that not only looks great and performs exceptionally but also helps create calm, safe and inspiring spaces for the people who use it.

We’re proud to have been recognised as one of The Sunday Times Best Places to Work for three consecutive years. Our people are at the heart of everything we do, and we’re committed to creating a workplace where everyone feels valued, supported and empowered to succeed.

Our Values

• Teamwork - We work collaboratively, supporting one another and recognising that the best results come from working together.
• Committed - We take pride in what we do, showing dedication, reliability and a strong work ethic every day.
• Ownership - We take responsibility for our work, act with integrity and continually look for ways to improve.
• Positive - We approach challenges with optimism, enthusiasm and a solutions-focused mindset.
• Responsive - We act quickly, communicate effectively and always strive to exceed customer expectations.

Diversity & Inclusion

Pineapple is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.