Sales Specialist

MINSTER; Northampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Pension plan

Staff discounts

Job summary

MINSTER in Northampton (NN4 7BQ) is seeking a Sales Specialist to join our branch and drive store growth through outstanding customer service and product knowledge. You will build strong relationships with new and lapsed customers, upsell relevant products, and work with suppliers to enhance knowledge while meeting sales targets.

Working hours are 7:00 to 17:00, Monday to Friday, at the Northampton branch, with a focus on accuracy and efficiency.

Qualifications

• Experience in builders merchants industry is essential.
• Strong customer service skills.
• Willingness to work 7:00–17:00, Monday to Friday.

Responsibilities

• Build excellent relationships with new and lapsed customers to understand and meet their needs.
• Maximise customer interactions to achieve sales and profit targets through upselling and cross-selling.
• Get to know our suppliers and continuously look for opportunities to improve product and industry knowledge.
• Ensure all customer orders are fulfilled in a timely fashion.
• Follow plans to continuously improve customer experience.
• Advise customers on trading terms and credit levels.
• Support all Company initiatives.

Skills

Customer Service

Enthusiasm

Decency

Team Spirit

Pride

Customer focus

Rapport building

Proactive

Well organised

Attention to detail

IT Skills

Job description

We have an exciting opportunity for a Sales Specialist at our Northampton (NN4 7BQ) branch!

At Minster, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

For this role experience within the builders merchants industry is essential

Working hours are 7:00 to 17:00, Monday to Friday.

What You’ll Be Doing

• Building excellent relationships with new and lapsed customers so you can understand and meet their needs
• Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products, offering specific product advice.
• Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge
• Ensuring all customer orders are fulfilled in a timely fashion.
• Following plans to continuously improve customer experience.
• Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels. (financial)
• Supporting all Company initiatives.

What We’re Looking For

• Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.
• Great customer focus and desire to do your absolute best to get the best outcomes
• Ability to build rapport and develop good understanding of your portfolio to secure future projects.
• Pro active
• Well organised
• Great attention to detail
• Efficiently use IT equipment and have a strong telephone presence.

What’s In It For You

• Competitive Basic Salary
• Performance Related Bonus
• 34 days holiday per year
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Refer a Friend scheme
• Wellbeing Centre via Work Perks

Why Choose Us?

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!