Sales & Service Support Coordinator

Forrest Recruitment; Manchester; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading company in Manchester is seeking a Sales & Service Administrator to support Field Service Operations during a maternity cover. The role involves managing subscription renewals and customer data, ensuring efficient order processing and contributing to a customer-focused team environment.

Qualifications

• At least two years' experience in Subscription / Planning.
• Strong skills in MS Excel, Teams and ERP systems (Sales Force, Oracle preferred).
• Excellent communication skills, both written and verbal.

Responsibilities

• Track and manage customer subscriptions due for renewal.
• Expedite customer Purchase Orders per company policies.
• Provide updates and feedback to internal teams regarding quotations.

Skills

Excel

Communication

Customer focus

Teamwork

Tools

Sales Force

Oracle

SAP

Job description

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Client:

Forrest Recruitment

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4abfe7118188

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job Overview

(Maternity Cover) Irlam £28k – £32k DOE

Are you an experienced Subscription / Planning professional looking for your next opportunity? Opportunity has arisen for a Sales & Service Administrator to join a busy, customer-focused team supporting Field Service Operations and help drive efficiency and growth. This position is to cover a period of maternity leave.

About the Role:
You’ll be responsible for managing subscription renewals and quotations, ensuring smooth order processing and accurate customer data using Sales Force and Oracle Cloud

Key Responsibilities:

• Track and manage customer subscriptions due for renewal, issuing quotations within agreed KPIs and SLAs
• Expedite customer Purchase Orders in line with company policies
• Maintain accurate customer asset records in Sales Force
• Provide updates and feedback to internal teams and customers regarding quotations
• Support weekly status reviews, highlighting risks and opportunities
• Assist with ad hoc analysis and presentations using Oracle and Excel

What You’ll Bring:

• At least two years’ relevant experience in Subscription / Planning
• Strong skills in MS Excel, Teams and ERP systems (Oracle, SAP, Sales Force preferred)
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks and work well under pressure
• Self-motivated, adaptable and a team player with a customer-focused approach