Sales & Service Specialist

Jewells; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales & Service Specialist to enhance customer experiences in their Brighton store. This role involves helping clients discover exquisite jewellery pieces, performing precision piercings, and delivering a renowned permanent jewellery service. With certified training provided, you will become an accredited piercer while developing your styling and sales skills. If you have a passion for jewellery and a sales-driven mindset, this is your chance to join a rapidly expanding global brand that values diversity and offers exciting career growth opportunities.

Benefits

Competitive salary + uncapped commission

Fully paid accredited training

Career growth opportunities

Jewellery allowance & generous discounts

Birthday day off

Qualifications

• Customer-obsessed individual thriving in fast-paced retail.
• Passion for jewellery, fashion, and styling.

Responsibilities

• Deliver exceptional service and build relationships with customers.
• Perform luxury piercings and provide aftercare guidance.

Skills

Customer Service

Sales Skills

Jewellery Knowledge

Styling Advice

Job description

Jewells Brighton, England, United Kingdom

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Jewells Brighton, England, United Kingdom

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This range is provided by Jewells. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About JEWELLS

At JEWELLS, we don’t just sell jewellery—we create experiences. Our pieces blend trend-led design with effortless luxury, helping customers express their style with confidence. From curated ear stacks to permanent jewellery and fine piercings, we transform the ordinary into something extraordinary.

As we continue our global expansion (1,000 stores in 45 countries!), there’s never been a better time to join our team.

The Role

As a Sales & Service Specialist, you’ll be at the forefront of our customer experience—helping clients discover their perfect jewellery pieces, performing precision piercings, and delivering our sought-after permanent jewellery service (don’t worry, we’ll train you!).

No piercing experience? No problem! You’ll receive certified training at London’s top academy, becoming an accredited piercer and JEWELLS welder while developing expert styling and sales skills.

What You’ll Do

• Deliver exceptional service – Build relationships, educate customers, and provide personalised styling advice.
• Perform luxury piercings & permanent jewellery – Become an expert through our accredited training.
• Drive sales & upsell services – Identify opportunities to elevate the customer experience.
• Ensure a seamless appointment process – Manage bookings, consultations, and aftercare guidance.
• Maintain a luxury store environment – Keep displays pristine, follow security protocols, and protect stock.
• Collaborate with an incredible team – Support each other to smash targets and create unforgettable experiences.
  
  

What We’re Looking For

• A customer-obsessed individual who thrives in fast-paced retail.
• Passion for jewellery, fashion, and styling.
• A sales-driven mindset—confident in upselling and achieving targets.
• Willingness to be trained and accredited in piercing & welding.
• Ability to work full-time (40 hours), including weekends & evenings.
  
  

Perks & Benefits

• Competitive salary + uncapped commission.
• Accredited piercing & permanent jewellery training (fully paid!).
• Career growth in a rapidly expanding global brand.
• Jewellery allowance & generous discounts.
• Competitions & incentives.
• A birthday day off—because you deserve it!
  
  

At JEWELLS, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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