Sales & Service Watches And Jewellery Specialist

HERMES; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Ein etabliertes Unternehmen im Luxussegment sucht einen Sales & Service Specialist für die Uhren- und Schmuckabteilung. In dieser spannenden Rolle sind Sie das Gesicht der Marke und bieten erstklassigen Kundenservice, während Sie aktiv zum Umsatz des Geschäfts beitragen. Sie werden die Möglichkeit haben, Ihre Fähigkeiten im Beziehungsmanagement und im Verkauf in einem dynamischen Team zu entfalten. Wenn Sie eine Leidenschaft für Luxusprodukte haben und in einem Umfeld arbeiten möchten, das kontinuierliches Lernen und persönliche Entwicklung fördert, dann ist diese Position genau das Richtige für Sie.

Qualifications

• Erfahrung im Kundenservice und Verkauf, insbesondere im Luxussegment.
• Fähigkeit, starke Kundenbeziehungen aufzubauen und zu pflegen.

Responsibilities

• Bereitstellung exzellenten Kundenservice und Unterstützung beim Verkauf.
• Aufbau und Pflege starker Kundenbeziehungen als Markenbotschafter.

Skills

Kundenservice

Verkauf

Beziehungsaufbau

CRM-Systeme

Microsoft Office

Job description

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23,200 people worldwide. Driven by its entrepreneurial spirit and high standards, Hermès fosters individual autonomy through responsible management. The company preserves exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers support the house's creativity, with collections presented in nearly 300 stores globally.

Hermès GB Limited is a subsidiary of Hermès International, operating with over 250 employees across London and ten stores in cities such as London, Dublin, Glasgow, and Manchester. Hermès promotes close relationships, humility, and team success, creating a unique management style. The company values continuous learning, sharing knowledge, and innovation, emphasizing People, Passion, Personality, and Product as its core DNA.

We are seeking a Sales & Service Watches and Jewellery Specialist for our Sloane Street team. The role involves working between Monday and Saturday, with three rotating shifts: 8:30am - 5pm, 9:30am - 6pm, and 10am - 6:30pm.

Key Responsibilities

Customer Service & Sales: Provide excellent service, support sales to increase store turnover, demonstrate product knowledge, and embody the House's values.

• Contribute to store sales through active selling.
• Deliver warm, patient customer interactions with a positive attitude.
• Handle customer requests efficiently, maintaining communication with clients and colleagues.
• Develop knowledge of after-sales support processes.
• Proactively familiarize yourself with merchandise to enhance expertise.
• Align with store sales objectives and KPIs.

Client Relations: Build and maintain strong client relationships, ensure timely follow-up on requests and after-sales issues, and act as an ambassador for Hermès.

• Ensure high levels of client satisfaction and loyalty.
• Record client data accurately in CRM systems.

Standards & Communication: Maintain store standards, participate in team briefings, communicate effectively with management, and support store operations.

• Adhere to House procedures and visual merchandising standards.
• Assist with stock replenishment and organization.
• Support effective communication within the team.

Training & Merchandising: Complete training programs, share knowledge with colleagues, participate in product launches, and apply merchandising guidelines to displays.

• Contribute to stock control and sales accuracy.
• Stay informed about merchandise through training and resources.

Stock Management: Keep stock areas safe and tidy, ensure proper handling and tagging of goods, and communicate stock issues promptly.

KPIs & Measurable Targets: Achieve service scores, support sales metrics, and foster client development.

Key Competencies: Expertise in Fine Watches or Jewellery, experience in high-volume luxury retail, strong relationship-building skills, team-oriented mindset, flexibility, stakeholder management, warmth, calmness under pressure, ambassadorial qualities, high personal standards, and proficiency in Microsoft Office.