Sales Quality & Compliance Auditor

Rullion; Nottingham; On-site; GBP 30,000 - 42,000; Full time

Job summary

Rullion is seeking a detail-focused Sales Quality Assurance Analyst to review sales interactions across internal and partner channels. You will assess recordings, CRM data and disclosures to ensure accuracy, fair outcomes and regulatory compliance.

The role involves identifying trends, documenting clear findings, and collaborating with Sales, Partnerships and support teams. You will participate in calibration sessions and stay up to date with tariffs and quality guidance, delivering precise,

Qualifications

• Strong attention to detail and analytical abilities.
• Confidently listening to recorded customer interactions while reviewing supporting information across systems.
• Fair, objective and consistent when applying quality standards.
• Clear written and verbal communication with evidence-based feedback.

Responsibilities

• Review recorded sales interactions against quality, regulatory and customer outcome standards.
• Check customers receive accurate information including tariffs, prices and disclosures.
• Cross-check CRM records and system data for consistency and accuracy.
• Identify potential customer vulnerability and ensure appropriate handling.
• Record clear, evidence-based findings from each review.
• Identify trends and raise issues to the Sales Quality Lead.
• Escalate significant concerns or potential harm promptly.
• Provide insights to Sales, Partnerships and other teams.
• Participate in calibration sessions to ensure consistent scoring.
• Stay up to date with tariff/regulatory changes and QA guidance.
• Complete QA activity with high accuracy and attention to detail.

Skills

Attention to detail

Analytical skills

Active listening

Quality standards

Written communication

Verbal communication

Documentation

Organization

Independence

Customer outcomes

Tools

CRM systems

Job description

Rullion is seeking a detail-focused Sales Quality Assurance Analyst to review sales interactions across internal and partner channels. You will assess recordings, CRM data and disclosures to ensure accuracy, fair outcomes and regulatory compliance.

The role involves identifying trends, documenting clear findings, and collaborating with Sales, Partnerships and support teams. You will participate in calibration sessions and stay up to date with tariffs and quality guidance, delivering precise,