Customer-Focused Sales QA & Compliance Analyst

Rullion Managed Services; Nottingham; On-site; GBP 26,000 - 38,000; Full time

Job summary

Rullion Ltd is seeking a detail-focused Sales Quality Assurance Analyst to review internal and partner sales interactions, ensuring accurate information, compliant processes and fair outcomes for customers.

You will assess tariffs, prices, terms and disclosures, compare recordings with CRM data, and identify risks or vulnerabilities, providing evidence-based feedback to improve sales quality and customer experience.

Qualifications

• Strong attention to detail and analytical skills.
• Confident listening to recorded customer interactions while reviewing supporting information across different systems.
• Able to identify inconsistencies and confidently question information where something does not look or sound right.
• Fair, objective and consistent when applying agreed quality standards.
• Strong written and verbal communication skills.
• Able to clearly document findings and provide constructive, evidence-based feedback.
• Good organisational skills with the ability to manage priorities and work independently.
• Comfortable working to agreed productivity, quality and accuracy expectations.
• Strong focus on customer outcomes and delivering a fair customer experience.

Responsibilities

• Review recorded sales interactions against quality standards and regulatory requirements.
• Check that customers have been given accurate information, including tariffs and disclosures.
• Compare call recordings with CRM records to ensure information is accurate.
• Identify potential customer vulnerability and ensure appropriate handling.
• Record clear, evidence-based findings from each review.
• Identify recurring errors and raise them with the Sales Quality Lead.
• Escalate significant concerns promptly through the proper process.
• Provide evidence to support wider conversations with Sales and Partnerships.
• Participate in calibration sessions to ensure consistent quality scoring.
• Keep up to date with tariff, regulation, and system changes.
• Complete agreed QA volumes with high accuracy.

Skills

Attention to detail

Analytical skills

Active listening

Communication skills

Documentation skills

Organisational skills

Independent work

Customer outcomes

Quality standards

Job description

Rullion Ltd is seeking a detail-focused Sales Quality Assurance Analyst to review internal and partner sales interactions, ensuring accurate information, compliant processes and fair outcomes for customers.

You will assess tariffs, prices, terms and disclosures, compare recordings with CRM data, and identify risks or vulnerabilities, providing evidence-based feedback to improve sales quality and customer experience.