Quality & Sales Enablement Lead
JLA Limited
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Job summary
JLA Limited is seeking a Quality & Sales Enablement Specialist to improve sales performance, customer outcomes and compliance by applying quality assurance insights to coaching and continuous improvement across the sales function. You will audit interactions, manage quality data, and collaborate with sales leaders to drive performance.
You will support call quality, conduct due diligence, and help develop a culture of compliance and continuous improvement, delivering insights and reports to
Qualifications
- Experience conducting audits, interaction reviews, or quality assessments.
- Ability to analyse data and identify trends.
- Experience engaging with managers and stakeholders.
- Strong computer literacy with moderate/intermediate knowledge of Microsoft 365 applications and CRM navigation.
Responsibilities
- Review customer interactions against defined quality frameworks.
- Maintain quality scorecards, audit records, and performance reports.
- Provide clear and constructive feedback to sales colleagues and management teams.
- Maintain a live status on workload and sales activity delegated from the Quality Manager.
- Support the effective implementation and ongoing development of the quality framework.
- Prepare and analyse quality, customer, and sales performance data.
- Produce regular quality and sales insight reports.
- Identify risks, trends, and development opportunities.
- Recommend and support continuous improvement initiatives.
- Support the delivery of a positive quality, compliance, and sales culture.
Skills
Tools
Job description
JLA Limited is seeking a Quality & Sales Enablement Specialist to improve sales performance, customer outcomes and compliance by applying quality assurance insights to coaching and continuous improvement across the sales function. You will audit interactions, manage quality data, and collaborate with sales leaders to drive performance.
You will support call quality, conduct due diligence, and help develop a culture of compliance and continuous improvement, delivering insights and reports to
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