Impactful Sales QA & Compliance Analyst

Rullion Managed Services; Nottingham; On-site; GBP 32,000 - 46,000; Full time

Job summary

Rullion Ltd is seeking a detail-focused Sales Quality Assurance Analyst to review sales interactions across internal and partner channels. You will assess recordings alongside CRM data to ensure accurate information, compliant processes and fair customer outcomes.

Responsibilities include scoring against quality standards, identifying vulnerabilities, documenting findings with evidence, and highlighting trends to improve sales quality, regulatory compliance and customer experience.

Qualifications

• Strong attention to detail and analytical skills.
• Confident listening to recorded customer interactions while reviewing supporting information.
• Identify inconsistencies and confidently question information where something does not look or sound right.
• Fair, objective and consistent when applying agreed quality standards.
• Strong written and verbal communication skills.
• Able to clearly document findings and provide constructive, evidence-based feedback.
• Good organisational skills with the ability to manage priorities and work independently.

Responsibilities

• Review recorded sales interactions against agreed quality, regulatory and customer outcome standards.
• Check that customers have been provided with accurate information, including tariffs, prices, key terms, payment arrangements and required disclosures.
• Compare call recordings against CRM records, system information, consent details and sales classifications to ensure information is accurate and consistent.
• Identify potential customer vulnerability or additional support needs and assess whether these have been appropriately recognised and handled.
• Record clear, accurate and evidence-based findings from each review.
• Identify recurring errors, trends or emerging themes and raise these with the Sales Quality Lead.
• Escalate significant concerns or potential customer harm promptly through the appropriate process.
• Provide clear evidence and insight to support wider conversations with Sales, Partnership and other relevant teams.
• Participate in calibration sessions to ensure quality standards and scoring are being applied consistently.
• Keep up to date with changes to tariffs, regulations, systems, processes and quality assurance guidance.
• Complete agreed volumes of quality assurance activity while maintaining a high level of accuracy and attention to detail.

Skills

Attention to detail

Analytical skills

Listening to recordings

Communication skills

Documentation & feedback

Independent work

Tools

CRM systems

Job description

Rullion Ltd is seeking a detail-focused Sales Quality Assurance Analyst to review sales interactions across internal and partner channels. You will assess recordings alongside CRM data to ensure accurate information, compliant processes and fair customer outcomes.

Responsibilities include scoring against quality standards, identifying vulnerabilities, documenting findings with evidence, and highlighting trends to improve sales quality, regulatory compliance and customer experience.