Sales Operations Manager

bdainc; Luton; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Onsite in Luton

Job summary

BDA is seeking a Sales Operations Manager in Luton to lead a high-performing team and partner with Sales to optimize efficiency, accuracy, and scalability. The role demands an ownership mindset, proactive leadership, and a focus on process improvement.

Useful skills include Salesforce, Tableau, and advanced Excel. The position offers a hybrid schedule after a six-month onsite probation and requires commuting distance to Luton.

Qualifications

• Proactive leader with strong analytical skills and process improvement mindset.
• Experience building and developing talent within a sales operations function.
• Ability to balance multiple priorities and drive KPI-focused results.

Responsibilities

• Oversee day-to-day operations of the sales operations team to ensure resources are used efficiently.
• Analyze KPIs and trends to support data-driven decisions aligned with business objectives.
• Implement processes to enhance efficiency, accuracy, and productivity across the team.
• Collaborate with Sales, Ops and other units to ensure alignment and smooth workflows.
• Act as primary problem-solver to remove bottlenecks and improve customer experience.

Skills

Leadership

Analytics

Process Improvement

Team Development

Cross-Functional Collaboration

Time Management

Attention to Detail

Customer Focus

Tools

Salesforce

Microsoft Office

Tableau

Job description

Most companies claim to have the best people. We say to them, \"Keep dreaming.\" Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

The Sales Operations Manager is responsible for leading a high-performing Sales Operations team, ensuring operational excellence, and driving collaboration with Sales to optimize efficiency, accuracy, and scalability. The ideal person in this role is a proactive leader with strong analytical skills, a passion for process improvement, and a commitment to building and developing talent.

A successful Sales Operations Manager thrives in a fast-paced environment, excels at balancing multiple priorities, and takes an ownership mindset in solving complex challenges. They will drive the team toward achieving measurable KPIs, fostering a culture of accountability, and continuously identifying opportunities to streamline operations and improve customer experience.

LOCATION:

LOCATION: This role is based in Luton, UK. During the six-month probationary period, successful candidates are expected to work onsite 5 days per week . Following probation, the role offers a flexible hybrid schedule of 4 days per week in the office and one day working remotely. To be considered, applicants must reside within a reasonable commuting distance of Luton, as regular in-person collaboration is an important aspect of the position.

Duties and responsibilities

Operational Leadership & Process Optimization

• Oversee the day-to-day operations of the sales operations team to ensure resources are used effectively and in alignment with BDA policies and procedures.
• Analyze key performance indicators (KPIs) and operational trends to make data-driven decisions that support business objectives.
• Implement and refine processes that enhance efficiency, accuracy, and team productivity.
• Collaborate with cross-functional teams to drive alignment between Sales Operations, Sales, and other business units.
• Act as a primary problem solver, identifying operational bottlenecks and implementing solutions that improve workflow and output.

Team Development & Performance Management

• Set clear performance expectations and hold team members accountable for delivering results.
• Provide continuous coaching, mentorship, and career development opportunities to strengthen the team's skill set.
• Conduct performance reviews, establish goals, and drive engagement to ensure the team is motivated and high performing.
• Address workload challenges, interpersonal conflicts, and performance issues proactively, fostering a culture of open communication and accountability.
• Develop future leaders within the team by instilling a growth mindset and encouraging professional development.

Collaboration & Strategic Execution

• Partner closely with Sales Leaders to align Sales Operations strategies with overall business goals.
• Lead the execution of Wildly Important Goals (WIGs) and key company initiatives, ensuring timely and effective implementation.
• Build strong relationships with Account Managers and Sales Directors, acting as a trusted partner in delivering operational excellence.
• Serve as the escalation point for complex order processes, cross-functional coordination, and customer resolution.
• Maintain a pulse on industry trends, emerging technologies, and best practices to continuously elevate the Sales Operations function.

Required Skills & Attributes

• Growth Mindset: Actively seeks opportunities for professional development, embraces challenges, and takes the initiative to improve processes and outcomes.
• Solution-Oriented: Proactively addresses issues with a problem-solving mindset, assuming positive intent and driving constructive resolutions.
• Professional Maturity: Demonstrates transparency, respect, and accountability in all interactions while maintaining a high standard of professionalism.
• Adaptability to Change: Thrives in fast-paced environments, remains flexible, and adjusts quickly to evolving priorities and business needs.
• Strong Leadership & People Management: Ability to develop, mentor, and motivate a high-performing team while holding individuals accountable for their contributions.
• Time Management & Prioritization: Effectively manages multiple projects and competing priorities without compromising quality or deadlines.
• Attention to Detail & Quality of Work: Ensures accuracy and precision in processes, reports, and customer interactions.
• Customer-Centric Approach: Prioritizes internal and external customer needs by delivering timely and effective solutions.
• Technical Proficiency: Strong expertise in Salesforce, Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams), Tableau, and other industry-standard tools.
• Sales Orientation: Understan