Sales Operations Manager

OakNorth; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A progressive fintech company in London is seeking a Sales Operations Manager to enhance its sales team's effectiveness. This role focuses on driving CRM adoption, designing onboarding processes, and refining sales workflows. The ideal candidate has 4–7 years of experience in sales operations, is analytical, and is an excellent communicator. You will collaborate across teams to ensure success as the company scales.

Qualifications

• 4–7 years’ experience in Sales Operations, Sales Enablement, or RevOps roles.
• Proven track record of CRM adoption and process rollout.
• Experience building onboarding programs and training materials.

Responsibilities

• Drive Salesforce CRM adoption across sales teams.
• Design and implement structured onboarding for new hires.
• Map and refine sales workflows to increase efficiency.
• Act as a player-coach, driving behavioral change.

Skills

Sales Operations

CRM adoption

Process design

Data quality

Strong analytical skills

Excellent communication

Tools

Salesforce

Excel

Google Sheets

Job description

Since our launch in 2015, we’ve lent over £13bn to ambitious entrepreneurs across both the UK and US. That’s led to the creation of over 40,000 new jobs and over 29,000 new homes – and we’re not about to stop there. We’re dedicated to helping trailblazing businesses thrive.

We are a scaling fintech and regulated UK bank, with a 10-year track record and a growing international footprint. Having lent over £13bn to date, we are now expanding rapidly across the UK and US.

Our lending businesses are the engine of growth, complemented by newer lines in Business Banking and Personal Savings.

We pride ourselves on a dynamic, entrepreneurial culture — hungry, ambitious, and flexible — and we want to build processes that scale.

We are hiring a Sales Operations Manager to be the first dedicated hire supporting our sales organisation. This role will be a hands-on individual contributor who bridges sales, product, and operations, ensuring that our originators and support teams have the tools, training, and data to succeed.

The role combines Sales Operations (CRM adoption, process design, data quality) with Sales Enablement (onboarding, training materials, playbooks). You’ll work across both the UK and US sales teams, ensuring consistency and accelerating ramp-up as we scale.

What You’ll Do

• CRM Adoption & Data Quality — Drive Salesforce CRM adoption and usage across sales teams. Ensure data integrity, accuracy, and completeness for better reporting and insights. Work with Product to align CRM and lending systems with sales workflows.
• Onboarding & Training — Design and implement structured onboarding for new hires across the UK and US. Create training materials, playbooks, and collateral to shorten ramp time. Run workshops and 1:1 coaching sessions to support adoption and skill-building.
• Process & Insight — Map and refine sales workflows to make them more efficient without losing flexibility. Build dashboards and reports to provide visibility on pipeline, productivity, and performance. Partner with leadership to translate data into actionable insights and initiatives.
• Change Leadership — Act as a player-coach: win buy-in by working alongside originators and support teams. Drive behavioural change without “corporatizing” the culture. Serve as the connective tissue between Sales, Product, and other functions.

What We’re Looking For

• 4–7 years’ experience in Sales Operations, Sales Enablement, or RevOps roles.
• Proven track record of CRM adoption and process rollout, ideally with Salesforce.
• Experience building onboarding programs, training content, and playbooks.
• Strong analytical skills — confident with Excel/Sheets and Salesforce reporting.
• Excellent communicator who can influence and coach sales teams.
• Hands-on, resourceful, and comfortable operating in a scaling business with ambiguity.
• Financial services, fintech, or lending background a plus (but not mandatory).

Traits That Will Help You Succeed

• Commercially aware — understands lending/deal cycles and can speak the sales team’s language.
• Player-coach — balances listening and guiding; credible with both originators and leadership.
• Builder mentality — thrives on creating structure where little exists.
• Pragmatic — can design processes that stick, without adding unnecessary friction.