Sales Operations Manager

PPL PRS Ltd; Leicester Forest East; On-site; GBP 90,000 - 140,000; Full time

Job summary

PPL PRS Ltd is seeking a highly capable Head of Sales to drive forecasting, growth and delivery of sales across partnerships, inbound and retention channels. You will provide leadership, commercial insight and hands-on support to the New Business function, building a high-performance sales culture.

You will lead forecasting accuracy, performance reviews and stakeholder engagement to maximise revenue opportunities and ensure alignment with business objectives.

Qualifications

• Experience leading sales, retention and contact centre operations.
• Proven track record of delivering revenue growth and targets.
• Strong forecasting, planning and performance management ability.
• Experience coaching and developing high-performing teams.
• Excellent analytical skills translating data into decisions.

Responsibilities

• Provide leadership, coaching, and direction to Partnerships, Inbound and Retentions teams.
• Lead sales forecasting, Salesforce opportunities tracking, and conversions.
• Identify risks and opportunities within performance trends and action plans.
• Drive ownership of targets across internal teams and outsourced partners.
• Collaborate with Head of Sales to improve productivity and outcomes.
• Design, implement, and continuously improve sales processes and governance.
• Develop comprehensive MI and reporting for data-driven decisions.
• Lead change initiatives and foster continuous improvement across sales functions.

Skills

Leadership

Forecasting

Performance management

Coaching

Stakeholder management

Analytical skills

Multitasking

Tools

Salesforce

Job description

Key Details

Can you imagine a world without music? Neither can we.

To drive the forecasting, growth and delivery of PPL PRS sales by providing leadership, commercial insight and hands-on support to the New Business function. The role is responsible for fostering a high-performance sales culture, enhancing sales capability and effectiveness, and working closely with key stakeholders to maximise revenue opportunities, improve forecasting accuracy, and support the achievement of business objectives.

What you will be doing

Leadership & People Management

• Provide leadership, coaching, and direction to Partnerships, Inbound and Retentions teams.


• Develop a high-performance culture that promotes accountability, collaboration, continuous improvement, and employee engagement.


• Support managers in building capable, motivated teams through effective performance management, coaching, and development planning.


• Lead regular performance reviews, team meetings, and business updates to ensure alignment with departmental objectives and organisational priorities.


• Champion career development and talent progression across the sales function.

Sales Performance & Revenue Delivery

• Lead all sales and retention channels to achieve agreed leads, revenue, conversion, retention, and quality targets.


• Own the sales forecasting process, Salesforce opportunities tracking, and conversions. Providing accurate weekly, monthly, and quarterly forecasts, latest best view updates, and performance insights.


• Identify risks and opportunities within performance trends and implement corrective actions to maximise revenue delivery.


• Drive ownership and accountability of targets across internal teams and outsourced partners through structured performance management and review processes.


• Work closely with the Head of Sales to develop and execute initiatives that improve productivity, sales effectiveness, and commercial outcomes.

Operational Excellence & Continuous Improvement

• Design, implement, and continuously improve sales processes, operating models, and governance frameworks to enhance efficiency and customer outcomes.


• Develop and maintain a comprehensive suite of management information and reporting that enables data-driven decision making.


• Use insight and analysis to identify performance trends, operational challenges, and opportunities for improvement.


• Lead and support change initiatives, ensuring successful adoption of new processes, systems, and ways of working.


• Foster a culture of continuous improvement across all sales and retention functions.

Partner & Stakeholder Management

• Build strong relationships with internal stakeholders including Learning & Development, Finance, Legal, Business Insights, Operations, and Customer Experience teams.


• Act as the operational owner for outsourced sales partner relationships, ensuring contractual obligations and performance standards are achieved.


• Monitor outsourced partner performance against contractual and financial targets and KPIs, escalating risks and implementing improvement plans where necessary.


• Influence stakeholders effectively to gain support and approval for initiatives that enhance sales performance and operational effectiveness.

Sales Capability & Development

• Partner with Learning & Development to design, deliver, and evaluate sales training programmes that improve capability and performance.


• Drive initiatives that enhance sales techniques, customer conversations, tariff knowledge, compliance standards, and customer experience outcomes.


• Develop incentive, recognition, and engagement programmes that motivate teams and reinforce desired behaviours.


• Ensure learning interventions deliver measurable improvements in individual and team performance.

Governance & Compliance

• Maintain ownership of end-to-end sales compliance processes and governance frameworks.


• Ensure all sales activity meets regulatory requirements, company policies, and agreed quality standards.


• Work collaboratively with Legal, Finance, and wider business teams to ensure appropriate controls and risk management are maintained.


• Promote a culture of accountability, transparency, and ethical selling practices across all channels

You will have

Essential:

• Experience leading sales, retention, and contact centre operations,


• Proven track record of delivering revenue growth and achieving challenging commercial targets.


• Strong forecasting, planning, and performance management capability.


• Experience developing high-performing teams through effective coaching and leadership.


• Excellent analytical skills with the ability to translate data into actionable insights and business decisions.


• Strong stakeholder management and influencing skills across multiple levels of an organisation.


• Ability to successfully manage multiple priorities within a fast-paced commercial environment.


• Strong understanding of operational governance, compliance, and quality management principles.


• Passion for continuous improvement and delivering exceptional customer and commercial outcomes.

Desirable:

• Experience within subscription, licensing, membership, or regulated environments.


• Experience leading large-scale transformation or change initiatives.


• Advanced knowledge of sales reporting, MI development, and workforce planning.


• Professional leadership or management qualifications.


• Flexible approach to working hours to support operational requirements where necessary.


• Experience in managing outsource partners.