Revenue Operations Manager

SalesNet Recruitment Solutions; Belfast City District; Sur place; GBP 40 000 - 60 000; Plein temps

Résumé du poste

SalesNet Recruitment Solutions is seeking an experienced RevOps/Deal Desk professional to manage the CRM as the single source of truth and own the end-to-end deal lifecycle. You will also drive data quality, dashboards, and revenue forecasting for leadership.

Your role will bridge Sales, Customer Success, Consultancy and Finance, ensuring accurate deal records, pricing, and smooth renewals in a fast-moving, SaaS environment.

Qualifications

• 2–5 years in RevOps, Sales Ops, or Deal Desk roles.
• Strong Excel/Sheets and CRM admin experience.
• Experience in data analysis and reporting.
• Good numerical literacy and financial acumen.
• B2B SaaS or subscription business familiarity with ARR, churn and renewal metrics.
• Experience with billing platforms.
• Experience with HubSpot.
• Experience of reviewing contracts.

Responsabilités

• Act as arbiter of deal information in the CRM to ensure a single source of truth.
• Identify data quality issues and implement CRM improvements.
• Build automated CRM dashboards and scheduled reporting.
• Produce monthly/quarterly revenue reporting and forecasting for leadership.
• Own the deal desk process from proposal to signature, including contract lifecycle.
• Review changes against playbook; escalate non-standard terms.
• Coordinate responses to prospect requests with Product, Security, Finance and Legal.
• Bridge Sales, CS, Consultancy and Finance to ensure correct deal records and pricing.
• Document and roll out process changes with cross-team adoption.
• Own renewals calendar and ensure pricing accuracy; notify CS and update billing.

Connaissances

RevOps

Sales Ops

Deal Desk

Excel/Sheets

CRM Admin

Data Analysis

Reporting

Numerical Literacy

ARR & Churn Metrics

Billing Systems

HubSpot

Contracts Review

Outils

HubSpot

Billing Platforms

Excel

Description du poste

• Act as the final arbiter of deal information in the CRM and ensure the CRM provides the single source of truth for pipeline and revenue data


• Identify data quality issues, and recommend and implement CRM improvements


• Build automated CRM dashboards and scheduled reporting


• Produce Monthly/quarterly revenue reporting and forecasting for leadership

Deal Desk & Contracts

Own the deal desk process from proposal to signature:

• Contract management: Own the contract lifecycle: draft contracts from our approved service list and price book, control versions through negotiation, and maintain the master contract.


• Contract review (basic/playbook): Complete initial reviews of requested changes to our standard contract terms and Non-Disclosure Agreements against a pre-approved playbook. Escalate any non-standard terms, redlines, or legal language.


• Prospect responses: Coordinate the response to prospect requests for information as part of prospect due diligence process — track deadlines, pull together inputs from Product, Security, Finance, and Legal.

Deal Communications

• Act as the critical bridge between Sales, Customer Success, Consultancy and Finance teams – own the ‘closed won’ and ‘deal handover’ processes within the business, ensuring all deal records and pricing are correct, liaising with relevant teams and individuals as necessary to ensure this, escalating outliers, ensuring Finance have the correct billing information.


• Implement the necessary coordination and communications between departments and individuals to ensure all necessary deal, contract and billing information transfers between Sales, Customer Success, Consultancy and Finance.


• Document and roll out process changes, ensuring these are communicated to and adopted by relevant teams

Own the renewals calendar and the commercial accuracy of every renewal:

• Notify Customer Success of upcoming renewals, including awareness of any pre-agreed terms


• Record standard annual indexation pricing increases where applied, and ensure necessary CRM and billing updates


• Liaise with Finance to ensure mid-term invoicing is implemented and accurate

Person Specification

Experience & Knowledge - Essential

• 2–5 years in RevOps, Sales Ops, or Deal Desk roles


• Strong Excel/Sheets and CRM admin experience


• Experience in data analysis and reporting


• Good numerical literacy and financial acumen


• B2B SaaS or subscription business experience and familiarity with ARR, churn and renewal metrics


• Experience with billing platforms


• Experience with HubSpot


• Experience of reviewing contracts

Personal Attributes

• High attention to detail — comfortable being the last line of defence on data accuracy and contract compliance


• The ability to multitask and work in a dynamic environment where priorities change


• Comfortable working autonomously in a small, fast-moving team


• Comfortable liaising with and being assertive with colleagues at all levels within the business


• Strong communication and interpersonal skills, with a desire to drive consensus across teams