Customer Service Operations Manager

ZipRecruiter; England; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Sales Optimization Specialist to enhance sales processes and drive performance. This role involves evaluating and refining sales processes, creating detailed reports, and collaborating with cross-functional teams to ensure alignment on key initiatives. The ideal candidate will leverage their analytical skills to identify growth opportunities and support the sales leadership team in forecasting and planning. Join a dynamic environment where your contributions will directly impact the company's success and growth trajectory, all while enjoying a competitive salary and comprehensive benefits.

Benefits

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Experience in optimizing sales processes for improved efficiency.
• Strong analytical skills for reporting and market trend analysis.

Responsibilities

• Evaluate and refine sales processes for efficiency and effectiveness.
• Create detailed sales reports and analyze market trends.

Skills

Sales Process Optimization

Reporting & Analytics

Forecasting & Planning

Cross-Functional Collaboration

Sales Support

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Key Responsibilities:

Sales Process Optimization:

• Evaluate and refine sales processes to improve efficiency and effectiveness.
• Implement and maintain tools, systems, and dashboards to streamline operations and ensure proper reporting to customers.

Reporting & Analytics:

• Create and maintain detailed sales reports, dashboards, and KPIs to track performance and inform decision-making.
• Analyze market trends, customer behaviors, and competitive activity to identify growth opportunities.

Forecasting & Planning:

• Collaborate with the sales leadership team to create accurate sales forecasts, performance metrics, and pipeline management processes.
• Support quota and production planning based on forecasts and business objectives.
• Interface consistently with customers/buyers to monitor constantly changing market conditions.

Cross-Functional Collaboration:

• Work with management, finance, and supply chain teams to ensure seamless communication and alignment on key initiatives.
• Act as a liaison between sales and other departments to resolve operational issues promptly.

Sales Support:

• Work to build relationships with key contacts across multiple customer accounts.
• Manage pricing contracts, customer agreements, and bid submission timelines.
• Monitor award compliance level across all major customers.
• Develop and maintain sales playbooks, presentations, and other support materials.