Sales Operations & Enablement Coordinator

Octopus Computer Associates; City of Westminster; Sur place; GBP 32 000 - 46 000; Plein temps

Résumé du poste

Octopus Computer Associates is seeking a proactive Sales Operations & Enablement Coordinator to support a commercial team of ~70 senior Relationship Managers and VPs in navigating Salesforce and managing data. You will help progress contracts, generate insights from data, and create practical process aids to improve efficiency.

The role emphasizes hands-on operational support, strong Salesforce skills, and the ability to guide colleagues with professional communication.

Qualifications

• 2-5 years of experience in sales operations, revenue operations or similar roles.
• Strong hands-on Salesforce experience with records, data and reports.
• Excellent Excel or Google Sheets skills (XLOOKUP, pivot tables, charts).
• Confident in guiding senior colleagues and maintaining clear, professional communication.

Responsabilités

• Support senior Relationship Managers and VPs with operational queries and system walkthroughs.
• Keep Salesforce accurate: update accounts/contacts, upload contracts, maintain data accuracy.
• Submit and track contract requests across Salesforce, Zip and Oracle with cross-functional teams.
• Turn data into insights using Excel/Sheets to validate merchant volumes and pipeline performance.
• Create a central library of presentations, process guides and job aids.
• Assist with testing Salesforce updates before releases and support governance packs.
• Maintain activity logs and help close gaps identified in audits.

Connaissances

Sales operations

Salesforce proficiency

Attention to detail

Communication skills

Problem solving

Outils

Salesforce

Excel

Google Sheets

Zip

Oracle

Coupa

Ariba

Snowflake

Tableau

Description du poste

We're looking for a proactive Sales Operations & Enablement Coordinator to support a commercial team of around 70 senior Relationship Managers and VPs. You'll become the person colleagues turn to when they need help navigating Salesforce, progressing a contract or finding reliable data. Your work will help the sales team spend more time building client relationships and growing the business. This is a varied, hands-on opportunity for someone who enjoys solving problems, making processes easier and becoming the expert others rely on. You'll need strong Salesforce user skills; platform configuration and Salesforce administration aren't part of the role. What you'll be doing

• Helping the sales team succeed: Support senior Relationship Managers and VPs with everyday operational queries, deliver practical system walkthroughs and help new joiners get up to speed.
• Keeping Salesforce accurate: Update account and contact records, upload contracts, maintain clawback records and identify missing or outdated information.
• Moving contracts forward: Submit and track requests across Salesforce, Zip and Oracle, working with Legal, Supplier Operations and approvers to resolve delays.
• Turning data into useful insights: Use Excel and Google Sheets to validate merchant volumes, review pipeline data and prepare performance reporting.
• Improving how the team works: Build a central library of presentations, process guides and practical job aids.
• Supporting operational delivery: Test Salesforce updates before release, order test cards and gather information for deal reviews and governance packs.
• Keeping documentation in good order: Maintain activity logs and help resolve gaps identified through internal audits.
  You'll likely have 2-5 years' experience in sales operations, revenue operations, commercial support or a similar position, alongside:
• Strong hands-on Salesforce experience, including managing records, maintaining data and running reports.
• Confident Excel or Google Sheets skills, including XLOOKUP, pivot tables and charts.
• The confidence to guide senior colleagues, explain processes clearly and follow up persistently and professionally.
• Good organisation, attention to detail and a practical approach to working with incomplete information.
• A helpful, service-focused attitude and a willingness to take ownership.
• Comfort using AI tools such as ChatGPT, Claude or Gemini to improve productivity.
• Experience in payments, banking or financial services would be particularly useful. Exposure to Zip, Oracle, Coupa, Ariba or similar contract/procurement tools is also valuable, while Snowflake or Tableau would be a bonus.