Sales Operations Director

Civica UK Ltd; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Civica UK Ltd is seeking a Sales Operations Director to lead their global sales operations team. This pivotal role involves enhancing sales processes, leveraging data for performance improvement, and collaborating across teams to ensure efficiency and success. The ideal candidate will have significant SaaS experience, leadership skills, and a data-driven approach to optimize sales strategies.

Benefits

25 Days Annual Leave + bank holidays

Pension Contributions – 5% employer match

Private Medical Insurance

Health Cash Plan

Dental Insurance

Up to 3 extra days off for volunteering

Income Protection

Life Assurance – 4x salary tax-free

Bounty Bonus

Employee-led communities

Qualifications

• Resilient Sales Operations leader with experience in SaaS.
• Strong understanding of pipeline management and quota setting.
• Advanced expertise in CRM systems, particularly Salesforce.

Responsibilities

• Define and continuously improve sales processes.
• Develop sales reporting and forecasting via Salesforce.
• Support global sales operations across multiple time zones.

Skills

Leadership

Data-driven analysis

Project management

Communication

Education

Experience in SaaS environment

Experience in B2B SaaS and enterprise software

Tools

Salesforce

Clari

Highspot

Job description

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities

Why You’ll Love This Opportunity as Sales Operations Director

To fuel our next phase of growth we are hiring a Sales Operations Director to lead and enhance our sales operations by building clear scalable processes, improving performance through data and helping our sales teams succeed.

You’ll be both an influential leader and a hands-on partner. From forecasting to reporting, process design to pipeline insights you’ll work with sales leaders to create and support a global sales operations team across multiple time zones ensuring seamless collaboration and operational efficiency.

• You will define and continuously improve our end-to-end sales processes
• Own and refine sales methodologies and best practice playbooks to ensure consistency and effectiveness
• Develop and maintain clear and actionable sales reporting and forecasting via Salesforce
• Collaborate with sales leaders and teams providing support and operational sales guidance
• Support a culture of continuous improvement, learning and inclusion across the sales organisation

What you will do to be successful in this role:

You will be an experienced and resilient Sales Operations leader from a SaaS environment, with significant experience in leading sales operations on a global scale. You will have experience in the following areas:

• Experience supporting a global multi-national salesforce.
• Strong understanding of pipeline management, quota setting, territory planning, and bid management.
• Experience with B2B SaaS and enterprise software licence sales models and metrics.
• Advanced expertise with CRM systems (Salesforce preferred) and other sales tools (Clari, Highspot).
• Data-driven mindset with an ability to analyse performance to provide actionable insights.
• Excellent leadership, communication, and project management skills with the ability to work cross-functionally and drive organisational change.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.
Affinity Groups – Join employee-led communities.
Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.