Sales Operations & Customer Service Executive

The Retail Partnership Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a friendly and detail-oriented Customer Service Executive to enhance their B2B operations. This role involves managing order entries, product allocations, and ensuring seamless communication with the warehouse team. You'll play a key role in tracking shipments and keeping customers informed, ensuring their satisfaction throughout the process. If you thrive in a collaborative environment and enjoy helping others, this position offers a fantastic opportunity to contribute to a dynamic team focused on operational excellence and customer happiness.

Qualifications

• Experience in customer service or retail environment is essential.
• Strong communication and problem-solving skills are required.

Responsibilities

• Accurately enter customer orders and support order allocation.
• Monitor shipments and proactively update customers on order status.

Skills

Communication Skills

Attention to Detail

Problem-solving

Job description

We're looking for a friendly, detail-oriented Customer Service Executive to join the Reebok team!
In this role, you'll help keep our B2B customer service operations running smoothly by handling order entry, managing product allocation, and staying in touch with our warehouse team to ensure everything's on track.
You'll also keep an eye on shipments and proactively reach out to customers to make sure they're happy and in the loop. If you're someone who enjoys helping others and keeping things organized, this could be a great fit!
This role is available in several departments including E-Commerce, FOB & Distributors, and Customer Service.

Main Responsibilities Will Include:

1. Accurately enter customer orders into the system
2. Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation
3. Ensure that customer needs are met in a timely and efficient manner
4. Track order allocations, monitor upcoming shipments, and provide timely updates to customers and internal teams regarding delivery schedules and potential delays
5. Proactively inform customers of any changes to their order or delivery status
6. Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish
7. Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays
8. Provide feedback on any recurring issues and help propose solutions to improve the customer experience

Person Specifications:

1. Strong Communication skills
2. Excellent attention to detail
3. Problem-solving abilities
4. Experience within a customer service or retail environment
5. A focus on continuous improvement and operational efficiency is key