Sales Operations Coordinator

Balaena; Delabole; Hybrid; GBP 22,000 - 30,000; Part time

Job summary

Balaena is seeking a Sales Operations Coordinator to support New Business Sales and Account Management. The role focuses on maintaining CRM accuracy, gathering updates, and driving pipeline visibility, while providing administrative support to a busy sales team.

The successful candidate will be highly organised, proactive and comfortable communicating with stakeholders at all levels. Flexible/part-time working options are available, with potential office space in Delabole or Falmouth.

Qualifications

• Highly organised with exceptional attention to detail.
• Comfortable picking up the phone daily to gather updates and keep information flowing.
• Confident speaking with people at all levels of the business.
• Proactive, self-motivated and able to work independently.
• Strong administration and coordination skills.
• Good Microsoft Office skills (Outlook, Excel, PowerPoint).

Responsibilities

• Take ownership of CRM accuracy, data quality and user compliance across the sales function.
• Proactively contact Sales Directors and teams to obtain updates on opportunities and pipeline progression.
• Update daily and maintain CRM records to ensure information is current and complete.
• Follow up on missing information and overdue updates to drive CRM discipline.
• Produce regular pipeline, activity and sales reports for management teams.
• Coordinate travel, accommodation and meeting arrangements for the sales team.
• Assist with customer onboarding and account administration activities.
• Schedule customer meetings and manage follow-up actions.
• Support organisation of trade shows, exhibitions, customer visits and sales events.
• Provide general administrative support to the wider sales function.

Skills

Organised

Attention to detail

Confident communicator

Phone outreach

Proactive

Independent worker

MS Office

CRM experience

Tools

CRM software

Job description

Sales Operations Coordinator

Flexible / Part-Time Opportunity

Based out of our Delabole office or if the location works better we can make a space at Falmouth for you, the choice will be yours.

About the Role

We're looking for a highly organised and proactive Sales Operations Coordinator to support our New Business Sales and Account Management teams.

This role will play a critical part in ensuring our CRM system remains accurate, up to date and provides meaningful visibility across our sales pipeline. Working closely with the Sales Directors for New and existing business, you'll gather updates, maintain accurate records and help ensure opportunities are tracked effectively from initial contact through to conversion.

This isn’t just an administration role. We’re looking for someone who enjoys bringing structure, organisation and accountability to busy teams. You'll be comfortable picking up the phone every day, chasing updates, following up actions and ensuring our CRM reflects what's actually happening across the sales pipeline.

You'll be the heartbeat of our sales operation, ensuring opportunities, customer activity and pipeline information are captured accurately by consistently engaging with sales teams and holding them accountable for timely updates.

Alongside CRM management, you'll provide administrative and coordination support to the wider sales team, helping ensure they can focus on building relationships, winning business and growing accounts.

This role offers flexibility and could suit someone looking for part‑time, school-hours or flexible working arrangements.

Key Responsibilities

• Take ownership of CRM accuracy, data quality and user compliance across the sales function.
• Proactively contact Sales Directors and their teams to obtain updates on opportunities, customer activity and pipeline progression.
• Update daily and maintain CRM records to ensure information is current, complete and accurate.
• Follow up relentlessly on missing information, overdue updates and outstanding actions to drive CRM discipline.
• Challenge gaps, inconsistencies and incomplete records to ensure reporting is reliable and meaningful.
• Produce regular pipeline, activity and sales reports for management teams.
• Maintain customer contact databases and account information.
• Support the preparation of customer presentations, proposals, quotations and sales documentation.
• Coordinate travel, accommodation and meeting arrangements for the sales team.
• Assist with customer onboarding and account administration activities.
• Schedule customer meetings and manage follow-up actions.
• Support the organisation of trade shows, exhibitions, customer visits and sales events.
• Manage document control and filing for sales opportunities and customer accounts.
• Provide general administrative support to the wider sales function.

We're looking for someone who is

• Highly organised with exceptional attention to detail.
• Confident speaking with people at all levels of the business, including senior leaders.
• Comfortable picking up the phone every day to gather updates, follow up actions and keep information flowing.
• Naturally persistent and not afraid to politely pester people when information is missing or overdue.
• Able to build positive working relationships whilst maintaining accountability and discipline.
• Strong administration and coordination skills.
• Proactive, self‑motivated and comfortable working independently.
• Confident managing multiple priorities and deadlines.
• Good Microsoft Office skills, particularly Outlook, Excel and PowerPoint.
• Previous experience in sales support, administration, coordination or customer‑facing roles would be advantageous, but is not essential as full training will be provided.
• Experience of CRM systems would be beneficial but is not required. We are looking for the right person and attitude; we can teach the systems.

Why Join Balaena?

Balaena is on an exciting growth journey. As we continue to integrate, transform and build One Balaena, we’re investing in the systems, processes and people that will support our future success.

This role offers the opportunity to become a key part of our sales operation, helping improve visibility, accountability and performance across the Group. You'll work closely with senior leaders, make a tangible difference every day and enjoy the flexibility to balance work around your lifestyle.

Join Balaena. Keep the pipeline moving. Drive accountability. Support growth.