Sales Operations Administrator

DH OpCo UK Ltd; Leeds; On-site; GBP 26,000 - 32,000; Full time

Job summary

Dedalus is seeking a Sales Operations Administrator to support the UK and Ireland sales desk, handling quotes, invoicing, and contract administration. The role involves liaising with Territory Leads and Offering Sales Specialists to process new business and renewals, ensuring timely invoicing and accurate data in the finance system.

You will work with cross-functional teams to prepare proposal content, manage customer contracts, and maintain data quality for reporting in D365.

Qualifications

• Excellent communication across channels and stakeholders.
• Highly organised with ability to plan and prioritise workload.
• Ability to work well in a busy team environment.
• Proficiency in Microsoft Office including Excel for data entry and reporting.
• Experience with Dynamics 365 and ERP/CRM systems is desirable.

Responsibilities

• Manage a portfolio of client requests for quotes, support and renewals.
• Request invoices and ensure timely, accurate invoicing in line with contracts.
• Respond to sales inquiries and proposal approvals.
• Coordinate with cross-functional teams to assemble proposal documents.
• Develop, edit and write sales-related documents and proposals.
• Ensure contracts are ready for invoicing by recording monthly invoicing Fees in the finance system (D365).
• Maintain accuracy of data for reporting and timely actions.

Skills

Communication skills

Interpersonal skills

Organised / well organised

Time management

Teamwork

Attention to detail

MS Office (Excel/Word)

D365 familiarity

Tools

Dynamics 365

Job description

Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Sales Operations Administrator Join us as a Sales Operations Administrator at Dedalus, one of the World’s leading healthcare technology companies, on our Sales Operations Team in UK to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As a Sales Desk you will be responsible for managing around 2,000 requests per annum for new business and annual maintenance renewals for the UKI client base. You will with external clients, the Territory Leads and Offering Sales Specialists within the UKI Sales organisation and with the Offering Leads within the UKI Delivery organisation to create the quotes to be sent to the client. In addition, you will be responsible for requesting invoices in line with contractual terms, ensuring these are raised accurately and in a timely manner, thus maximising the cash flow for the company. Working with an extended highly skilled team, you will be making a profound impact throughout the healthcare sector.

You will:

• Manage a portfolio of clients, dealing with requests for new business quotes, support & maintenance contract renewals and requesting invoices for services provided to those clients.
• Respond to sales enquiries and proposal approval requests in a timely manner.
• Liaise with appropriate personnel and incorporates relevant information gathered within proposal content.
• Coordinate with other functional teams as needed to create required proposal documentation.
• Assist in developing, editing, and writing original proposals and other sales-related documents.
• Ensure customer contracts are ready for accurate invoicing by generating the monthly invoicing fees within the customer record in the finance system (D365)
• Maintain all relevant applications for the management of the quotes to ensure they provide accurate data for valid reporting and to ensure all actions required are taken in a timely manner.
• Proactively follow up with client business contacts with regards to overdue invoices and / or outstanding purchase orders / signed contracts.

Take the next step towards your dream career

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact.

Here’s what you’ll need to succeed:

Essential Requirements

• Good communications skills and good interpersonal skill
• Confident communicator, able to converse in a professional manner across all channels to all levels of stakeholders.
• You will be highly organised and efficient, with the ability to plan and prioritise your workload and adapt to changing circumstances
• You will demonstrate the ability to work well as part of a busy team, and to maintain good working relationships with internal and external clients.
• You will have the ability to follow Work Instructions and agreed processes, but also have the self-confidence to reach out for support and manage more complex requests which may need solutions outside of the standard processes.
• You will have advanced IT skills in Microsoft Office Applications, including Word and in particular Excel as you will be inputting contractual and financial data into D365 which will be used to generate customer invoices.
• Analytical and problem-solving skills to identify discrepancies and ensure accuracy in financial reporting.

Desirable Requirements

• Preferably be familiar with CRM and ERP systems, particularly Dynamics 365 (D365), for pipeline management and financial reporting.
• It would be beneficial if you have previously worked in the healthcare/public sector, although this is not essential.
• Experience of reading contracts is preferable but not essential

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date

4th December 2026

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in.

It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace.

We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious. Our diversity & inclusion commitment – Dedalus Global Life Flows Through Our Software #LI-FP1 #LI-Remote

Dedalus Group is a leading international healthcare software solutions provider, working at scale to enable multiple local healthcare models and ecosystems to transform care digitally. Dedalus supports the whole continuum of care, through its open standards-based solutions serving each actor of the healthcare ecosystem to provide better care for each individual in a healthier planet.