Sales Negotiator

Premier Work Support; Bexleyheath; On-site; GBP 30,000 - 36,000; Full time

Job summary

Premier Work Support is seeking a Sales Negotiator for a permanent role based in Erith. You will join a small team and focus on identifying and matching customer needs while driving margins through upselling and cross-selling.

The role requires working Monday to Friday, 9am–5pm, and candidates must have their own transport. As a Sales Negotiator, you will handle calls to existing customers, pursue new business opportunities, and maintain records of enquiries and outcomes.

Qualifications

• Proven experience in sales, account management, or customer-facing roles.
• Attention to detail and high motivation.
• Ability to problem solve.

Responsibilities

• Handle sales calls to existing customer base with the aim of cross-selling other products and matching customer needs.
• Research and contact potential new customers to grow the client base.
• Acquire new customers via referrals from existing customers.
• Maintain polite and professional interactions to maximize retention and exceed service expectations.
• Record and respond to customer enquiries and information requests in the system.
• Ensure complaints are logged and handled per company procedures and data protection rules.
• Use company guidelines to log interactions and maintain product knowledge.

Skills

Sales experience

Account management

Customer-facing roles

Tools

Excel

Outlook

Job description

Premier Work Support are currently recruiting for a permanent Sales Negotiator for our prestigious client based in Erith.

Job role:

We are looking for an experienced Sales Negotiator to join a small team that aims to exceed expectations of customers by effectively identifying and matching customer needs in a professional, responsive and effective manner. Maximising the margins generated from every customer opportunity using a combination of upselling, account management, new customer acquisition and cross selling.

Key responsibilities:

• Handle sales calls to existing customer base with the specific aim of cross selling other products, matching customers current and potential future needs.
• Researching, making contact and gaining new customers.
• Acquiring new customers via referrals from the existing customer base.
• Dealing with customers in a polite and friendly manner, maximising customer retention and exceeding customers expectation of service.
• Identifying all correct customer needs and investigating future potential needs through effective accounts management.
• Log and provide an effective response and resolution to customer enquiries and requests for information.
• Ensure all complaints are handled in a polite and professional manner and are appropriately logged into the complaints system.
• Ensure all calls comply in accordance to the company standard including data protection, domestic pricing and the company sales approach.
• Recording all customer interactions in line with the company guidelines and standards.
• Develop and maintain a comprehensive knowledge and understanding of the company's products and services.
• Identifying gaps in knowledge and proactively seeking out resources to learn.
• Using IT systems effectively to maximise efficiency.
• Reporting to the sales manager.
• Adhering to Health, Safety and environmental policy.

Requirements:

• Proven experience in Sales, account management or customer-facing roles.
• A strong understanding of Excel and Outlook.
• Attention to detail and highly motivated.
• Ability to problem solve.

Due to the requirements of the role candidates must have their own transport.

You will be working Monday to Friday, 9am - 5pm