Sales Executive

Confidential; Erith; On-site; GBP 24,000 - 42,000; Full time

Job summary

Right Match Recruitment Group is recruiting on behalf of Confidential, based in Erith, Kent, for an experienced Sales Executive/Negotiator. The role is full-time and permanent with a focus on up-selling, cross-selling and account management to maximise margin and revenue.

The successful candidate will handle outbound calls, generate new business, negotiate pricing, secure new customers, and maintain exceptional customer service while complying with data protection and pricing policies.

Qualifications

• Proven experience in sales, account management or customer-facing roles.
• Strong negotiation and communication skills.
• Ability to identify up-selling and cross-selling opportunities.
• Excellent organising and data recording skills.
• Proficient IT skills and Excel.
• Professional, polite and customer-focused approach.
• Self-motivated with the ability to work within a small team.

Responsibilities

• Handle outbound sales calls to the existing customer base with the aim of cross-selling relevant products.
• Use prospect data to generate new business opportunities and secure sales.
• Negotiate pricing within agreed authority levels.
• Acquire new customers through referrals and proactive prospecting.
• Deliver a polite, professional and responsive customer experience that maximises retention.
• Identify current and future customer needs through effective account management.
• Maintain up-to-date knowledge of competitor activity and record findings in Excel.
• Log, track and resolve customer enquiries and complaints in line with company procedures.
• Ensure all calls and interactions comply with company standards including data protection, domestic pricing policy and sales approach.
• Accurately record all customer interactions within company systems.
• Develop and maintain strong product knowledge across the full company portfolio.
• Proactively address knowledge gaps through continuous learning.
• Use IT systems effectively to maximise team efficiency.
• Adhere to Health, Safety and Environmental policies at all times.
• Provide regular updates and reports to the Company Manager.

Skills

Proven sales/account management

Negotiation skills

Customer focus

Upselling/cross-selling

Organisational/data recording

IT proficiency

Team player

Tools

Excel

Job description

Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Erith, Kent. We are recruiting for experienced and forward thinking Sales Executive/Negotiator. This is full time and permanent position and working for very well established company. Very interesting and varied role with a scope for progression.

Job Role

• We are looking for a driven and commercially focused Sales Executive/Negotiator to join our small but ambitious team. The purpose of this role is to maximise margin from every customer opportunity through proactive up-selling, cross-selling, account management and new customer acquisition.
• You will play a key role in exceeding customer expectations by professionally identifying and matching customer needs with the right products and services, while maintaining the highest standards of compliance and service delivery.
• If you thrive in a target-driven environment and enjoy building long-term customer relationships, we would love to hear from you.

Key Responsibilities

• Handle outbound sales calls to the existing customer base with the specific aim of cross-selling relevant products.
• Use prospect data to generate new business opportunities and secure sales.
• Negotiate pricing within agreed authority levels.
• Acquire new customers through referrals and proactive prospecting.
• Deliver a polite, professional and responsive customer experience that maximises retention.
• Identify current and future customer needs through effective account management.
• Maintain up-to-date knowledge of competitor activity and record findings in Excel.
• Log, track and resolve customer enquiries and complaints in line with company procedures.
• Ensure all calls and interactions comply with company standards including data protection, domestic pricing policy and sales approach.
• Accurately record all customer interactions within company systems.
• Develop and maintain strong product knowledge across the full company portfolio.
• Proactively address knowledge gaps through continuous learning.
• Use IT systems effectively to maximise team efficiency.
• Adhere to Health, Safety and Environmental policies at all times.
• Provide regular updates and reports to the Company Manager.

What We’re Looking For

• Proven experience in sales, account management or customer-facing commercial roles
• Strong negotiation and communication skills
• Ability to identify up-selling and cross-selling opportunities
• Excellent organisational and data recording skills
• Comfortable using IT systems and Excel
• Professional, polite and customer-focused approach
• Self-motivated with the ability to work within a small team

Special Requirements

• Due to our location on an industrial estate with no access to public transport, candidates must have their own transport.