Sales Membership Manager - Dual Site

Flow Sports Personnel Ltd; Hetton-le-Hole; On-site; GBP 32,000 - 52,000; Full time

Job summary

Flow Sports Personnel Ltd represents a major UK leisure operator recruiting a Sales Membership Manager based at their Sunderland centres, overseeing membership sales across two facilities. The role leads a busy team and focuses on growing membership while achieving agreed KPIs and targets.

You will line-manage Membership Advisors, monitor performance, and ensure excellent customer service in line with the company values.

Qualifications

• Experience in membership management or sales management or consultancy background.
• Excellent communication skills with internal and external customers.
• Able to motivate and drive a sales team to achieve targets.

Responsibilities

• Oversee Membership Advisors and maximise membership growth.
• Set KPIs and monitor team performance.
• Ensure administration and systems are up to date and compliant.

Skills

Membership management

Sales leadership

Customer service

KPIs & targets

Team motivation

Communication skills

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager based at their leading centres in Sunderland this is a dual site role to oversee Sales across 2 Leisure Centre facilities. Leading a busy team you will take an active lead in the growth of membership at the sites.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone's a member.' Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success