Sales Manager (Trade Success) Hybrid London/Folkestone

Vision Municipal Solutions; London; Hybrid; GBP 40,000 - 56,000; Full time

Job summary

A leading travel agency seeks a Sales Manager (Trade Success) to enhance partnerships and maximize ROI. The role involves strategic planning, team leadership, and account management, ensuring Titan Travel remains competitive and excels in customer satisfaction.

Benefits

25 days holiday plus bank holidays

Matched pension scheme up to 10%

Performance-related bonus up to 5%

Life assurance

Wellbeing programme

Colleague discounts on cruises and holidays

Retail and entertainment discounts

Enhanced maternity and paternity leave

Grandparents leave

Income protection

Qualifications

• 5+ years in trade sales or account management roles.
• Experience in people leadership and travel agency is advantageous.

Responsibilities

• Act as an ambassador for Titan Travel, demonstrating high product knowledge.
• Lead a team of three Training & Development Executives.
• Analyze account activity and performance regularly.

Skills

Communication

Relationship Building

Leadership

Sales

Strategic Planning

Job description

Overview

£40,000-£56,000 (dependent on experience)

Sales Manager (Trade Success)

Salary £40,000 to £56,000 (dependent on experience)

Hybrid – London / Folkestone –
Travel for this role will be required

We are searching for an exceptional Sales Manager (Trade Success) to join our team to help us deliver our redefined and ambitious travel agency strategy. You are an industry-leading sales professional with relationship building superpowers and a relentless hunger to achieve sales goals by supporting our travel agent partners. Your role involves motivating and challenging your team and internal partners to ensure Titan Travel is the best in class. You thrive under pressure, think creatively, and focus on maximizing ROI to make Titan Travel the first choice for our travel agent partners. You are committed to excellence, continuous improvement, and embody our core values: Make it happen, Do the right thing, Customer first, Excellence every day, and Our people make us special.

The Sales Manager (Trade Success) is a key role within the trade sales channel. You will be a primary contact for our travel agent partners, working closely with marketing, contact center, operations, and other teams. Your solution-focused mindset will help create processes and solutions that build Titan Travel's positive reputation and industry-leading trade NPS score. You will also lead a talented team of three Training & Development Executives responsible for educating and motivating our partners, managing their accounts, and driving key KPIs such as online usage, product mix, and ASP.

Role Responsibilities

Account Management – Excellence Every day

• Act as an ambassador for Titan Travel, demonstrating high product and sector knowledge to elevate the brand's profile.
• Create, implement, and own the field team strategy, providing necessary tools and focusing on strategic accounts.
• Manage the trade inbox, identify training needs, and improve processes.
• Collaborate with the trade contact center to ensure prompt responses to inquiries.
• Coordinate with operations to review cases and communicate effectively with partners.
• Identify training needs and develop plans accordingly.
• Manage relationships with key training partners such as Tipto, ATAS & Travel Gossip to support roadshow strategies.
• Drive participation in Titan Rewards to boost upselling and business priorities.
• Assist in developing training plans with sales managers.
• Work with the Director of Trade Engagement to host educational trips.
• Maximize engagement with TITANium & trade communication sign-ups.

Strategic Planning – Make It Happen

• Attend meetings with internal stakeholders to ensure smooth business operations.
• Set targets and timelines for process improvements, managing quarterly development plans.
• Analyze account activity and performance regularly, identifying opportunities for improvement and implementing action plans.
• Develop trade campaign engagement strategies, including incentives.
• Monitor competitor activities to keep Titan Travel competitive.

Flawless Execution – Do the Right Thing / Customer First

• Deliver on promises, building trust with accounts.
• Implement, track, and evaluate sales and marketing activities for ROI.
• Own and correct issues proactively.
• Manage workload effectively to maximize account engagement and administrative support.

Team Leadership – Our People Make Us Special

• Lead the field team of three Training & Development Executives.
• Collaborate with the wider sales team to meet revenue goals.
• Ensure the team has the tools and support needed to succeed.

The Ideal Candidate

• 5+ years in trade sales or account management roles
• Experience in people leadership
• Background in sales and the travel industry
• Travel agency experience is advantageous
• Strategic planning experience
• Strong people management skills, especially in flexible/hybrid environments
• Excellent communication and relationship-building skills
• Sales-driven and commercially savvy
• Ability to identify and capitalize on commercial opportunities
• Collaborative, innovative, and influential
• Cost-conscious with budget management skills

Package Description

We offer an attractive benefits package, including:

• 25 days holiday plus bank holidays
• Option to purchase up to 5 additional days
• Matched pension scheme up to 10%
• Performance-related bonus up to 5%
• Life assurance
• Wellbeing programme
• Colleague discounts on cruises and holidays
• Retail and entertainment discounts
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy learning platform

About the Company

With over 70 years of experience, Saga is the UK’s leading provider for those over 50, offering cruises, holidays, insurance, personal finance, and more. We are committed to diversity and equal opportunities, valuing an inclusive and accessible recruitment process. We do not accept unsolicited CVs from agencies.