Sales Manager

Volkswagen Group; West Boldon; On-site; GBP 42,000 - 62,000; Full time

Job summary

TPS is seeking a Sales Manager to lead the Parts Sales team, driving targets and building strong customer relationships for Volkswagen Group vehicles. You will coach the team, monitor KPIs, and implement campaigns to boost sales while maintaining service levels.

This role requires a proven B2B sales leadership track record, excellent communication, and a passion for automotive customer service. Expect a dynamic environment with incentives and performance reviews.

Qualifications

• Proven track record of Sales Team management in a B2B environment.
• Strong focus on customer service excellence.
• Excellent communicator with stakeholders and clients.

Responsibilities

• Lead, manage and motivate the Parts Sales Executive Team to achieve and exceed sales targets.
• Maintain strong relationships with new and existing customers.
• Monitor sales performance against KPIs and take corrective actions.
• Plan and implement promotional activities to achieve targets.
• Maintain product knowledge and awareness of competitor activity.
• Conduct regular 1:1 performance reviews and provide development support.
• Incentivise the team with creative schemes and rewards.
• Provide high levels of service to customers via the team.
• Monitor delivery schedules with management to improve service levels.
• Operate with integrity and professionalism in all business dealings.
• Ensure proper use of business systems and compliance with standards.

Skills

Sales team management

Customer service

Stakeholder relations

IT literacy

Tools

MS Office

Job description

TPS Sales Manager Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the Role What will you be doing? As Sales Manager reporting to the Centre Manager, the TPS Sales Manager is responsible for managing and motivating the Parts Sales team to achieve and exceed sales targets whilst building and maintaining strong and lasting relationships with new and existing customers. JBRP1_UKTJ #J-18808-Ljbffr

About the Role

What will you be doing?

• the TPS Sales Manager is responsible for managing and motivating the Parts Sales team to achieve and exceed sales targets whilst building and maintaining strong and lasting relationships with new and existing customers.
• Lead, manage and motivate the Parts Sales Executive Team to achieve and exceed sales targets
• Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales targets are met
• With the support of the Centre Manager, plan and implement promotional activities and campaigns to enable sales targets to be met
• Maintain own product knowledge and awareness of competitor activity
• Conduct regular 1:1 performance reviews to monitor the achievement of individual KPIs, and provide developmental or corrective support where required
• With the TPS Centre Manager, ensure the sales team is motivated through creative incentive schemes and rewards
• Provide and maintain an excellent level of service to customers via the team
• With the Centre
  management team, monitor delivery schedules to help maintain and improve service levels
• Conduct business with the highest level of integrity and professionalism
• Ensure the proper and accurate use of all business systems throughout the team
• Ensure compliance with business standards and processes, financial, legal, warranty and ethical guidelines

Requirements

• A proven track record of Sales Team management experience gained in a B2B environment and the ability to lead, manage and motivate a team of Parts Sales Executives
• Passionate about providing a great customer service experience
• A confident and capable communicator who can build strong relationships with all key stakeholders and clients
• High degree of IT literacy and a proficient user of MS Office
• Sales focussed
• Results orientated
• A passion or interest in the automotive industry or providing great customer service