Sales Manager

IHG Hotels & Resorts; Greater Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Financial security

Growth and development

Colleague perks

Wellbeing

Job summary

IHG Hotels & Resorts in Manchester seeks a Sales Manager to inspire and lead the proactive sales team, driving new business and achieving targets in a branded hospitality environment.

You will work closely with the Director of Sales, contributing to strategy, coaching, and performance reporting, with a focus on delivering exceptional guest experiences and revenue growth.

Qualifications

• Proven experience as a Sales Manager or Senior Sales Executive.
• Experience supervising or mentoring a busy sales team.
• Strong track record of achieving sales targets in hospitality.
• Knowledge of local and UK markets; Corporate and MICE desirable.
• Ability to plan and execute sales activity and oversee day-to-day team performance.
• Ability to work under pressure with strong attention to detail.
• MS Office proficiency; Opera/Cvent/Delphi knowledge is a bonus.

Responsibilities

• Support the proactive sales strategy with the Director of Sales.
• Lead coaching and conversion activities for the team.
• Develop a strong sales pipeline and manage assigned segments.
• Generate new business leads via social media, networking, and research.
• Track and report activity against targets with KPIs.
• Collaborate across hotel teams for reporting and reviews.
• Improve sales processes and align with IHG strategy.

Skills

Sales management

Team leadership

UK markets knowledge

Target achievement

Proactive sales

Tools

MS Office

Opera

Cvent

Delphi

Job description

Job Description

The Manchester Deansgate Hotel is on the lookout for a dynamic Sales Manager to inspire and lead. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

As the Sales Manager, reporting into and working closely with the Director of Sales, you will support the delivery of the hotel's sales strategy by proactively driving new business and contributing to the success of the proactive Sales team. Your day-to-day will be driven by our Guests and business needs; however, you can expect to cover the following duties and responsibilities (not all encompassing)...

Responsibilities

• Working closely with the Director of Sales to support and contribute to the proactive sales strategy, actively participating in sales activity and sharing best practice with the wider team.
• Supporting sales coaching and conversion activity for the proactive and wider commercial team, confidently contributing to training sessions and stakeholder presentations where required.
• Proactively delivering new direct business and developing a strong sales pipeline aligned with business needs, while managing assigned segments and contributing to budgeted sales targets.
• Generating new business leads through a variety of channels, including social media, networking, and market research, as well as supporting the renegotiation of existing annual agreements in line with the hotel's KPIs.
• Accurately tracking and reporting sales activity and performance against targets, KPIs, and sales objectives, highlighting risks and opportunities to the Director of Sales.
• Working collaboratively within the Sales team and across the wider Hotel to support board sales packs, monthly commercial reviews, and other reporting requirements.
• Using best practice to continuously improve sales processes, identifying opportunities to streamline efficiency and maintaining regular communication with above-property sales teams to ensure alignment with IHG's overall strategy.

Requirements

• Availability to work primarily Monday to Friday; however, additional hours in the evenings and weekends may be required to meet business needs. Some travel will be required to attend roadshows, corporate events, and client visits.
• Proven experience as a Sales Manager or Senior Sales Executive, with experience supervising, coaching or mentoring team members within a busy sales team (ideally in a branded hotel or hospitality environment)
• A strong track record of achieving sales targets, with experience in the hospitality industry. Strong knowledge of local and UK markets is essential, with Corporate and MICE experience highly desirable.
• Demonstrated ability to plan and execute sales activity effectively, contributing to sales strategies while overseeing and supporting day-to-day team performance.
• Ability to work well under pressure, prioritise workloads and consistently maintain high standards and attention to detail for yourself and the team.
• Proficient in Microsoft Office applications, with Opera/Cvent/Delphi knowledge being a bonus.

Benefits

• Financial security - Competitive salary, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus additional sales bonus dependent on performance outcomes.
• Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

About Us

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

About the Team

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.