Sales Manager

Mindspace Ltd; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Mindspace Ltd in London is seeking a Sales Manager to drive the full sales cycle from acquisition to retention, coordinating with brokers, customers and internal teams to close deals and grow baskets. You will lead prospecting and qualification, craft tailored proposals, and push for onboarding and expansion.

You will manage SMB and enterprise relationships, with a focus on retention and upselling, while collaborating with the Community Management team to ensure a smooth transition from sales to

Qualifications

• Minimum 3 years of experience in flexible workspace or CRE.
• Proven end-to-end sales experience from lead to close.
• Strong network within London broker community.

Responsibilities

• Qualify SMB and enterprise leads - convert to tours and closed deals.
• Understand customer needs; tailor Office+AR proposals.
• Follow up with customers and maintain an open channel.
• Collaborate with Community Manager for onboarding.
• Account management - retention and upselling.
• Forecast expansion and manage sales targets.
• Own contracts and revenue-related matters.

Skills

Lead generation

Account management

Sales cycle management

Negotiation

Relationship building

Prospecting

Tools

CRM software

Sales forecasting

Job description

About MindspaceFounded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in 45 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.Why you’ll love working at Mindspace?Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.Who is the ideal Mindspacer?You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.About the positionAs a Sales Manager, you will be responsible for the end-to-end sales cycle, from acquisition to retention. You play a key role in our sales efforts from lead generation and prospecting, through sales and deal closing, to account management and up-/cross-selling.What will you be responsible for:SalesQualify SMB and enterprise leads - convert them to tours and closed deals (inbound & outbound)Understand the customer’s needs, ensuring that solution that is provided matches customer expectations across all areas - functional, service, timeline, budget, quality, etc.Provide a suitable proposal offer (Office+AR), based on Mindspace guidelinesFollow up with the customer, maintaining a consistent, open channelWork closely with the Community Manager to achieve smooth onboardingAccount Management - Retention and Upselling Analyze and optimize sales targets (Office+AR) for each SMB and enterprise customer Identify new needs/challenges for the customer and forecast future expansion Be the point of contact for any contract- and revenue-related matters Execute on SMB and enterprise retention strategies Collaborate with the Customer Experience team to sustain retention and upselling strategiesRequirements:RequirementsAt least 3 years of relevant experience within the flexible workspace or commercial real estate industry, either working for a flexible workspace provider or within a brokerage is preferredA strong existing network within the flexible workspace industry, particularly across the London broker community is preferredAt least 3 years of relevant experience within the flexible workspace or commercial real estate industry, either working for a flexible workspace provider or within a brokerageA strong existing network within the flexible workspace industry, particularly across the London broker communityProven experience managing the end-to-end sales process, from generating and qualifying leads through to tours, proposals, negotiation and closingA proactive approach to lead generation, with the ability to develop new opportunities through broker relationships, prospecting and your own networkStrong commercial awareness and the ability to understand a customer’s requirements and translate them into the right workspace solutionConfident relationship builder, comfortable working with brokers, prospects, customers and internal stakeholders at different levelsA collaborative approach and willingness to work closely with the wider Sales, Community and Operations teamsA proactive, can-do attitude and the ability to thrive in a fast-paced environmentTake full ownership of the sales cycle and personal revenue targets, working independently to identify, develop, and close new business opportunities.Proactively manage and prioritise a pipeline without requiring day-to-day supervision or direction.Independently plan and execute prospecting, client meetings, tours, proposals, negotiations, and follow-ups.Take ownership of individual accounts and commercial relationships, making informed decisions to maximise revenue, retention, and expansion opportunities.Work closely with the Community Management team to ensure a seamless transition from sales through client onboarding and ongoing account management.Maintain strong internal communication, ensuring relevant teams are informed of client requirements, commercial commitments, timelines, and opportunities.Demonstrate strong commercial judgement, initiative, and accountability when identifying opportunities and resolving challenges.Manage workload, diary, priorities, and sales activity effectively while remaining accountable for agreed targets and KPIs.Operate confidently as an independent contributor while building strong relationships and collaborating across the wider business.Ability to work autonomously, take ownership of your pipeline and consistently work towards individual and team targetsStrong problem-solving skills and the ability to think commercially and creatively to get deals over the lineExcellent written and verbal communication skills in EnglishCritical competencies for success: Multitasking is a must! You must be able to balance multiple projects at the same time and adhere to strict deadlines (strong time management skills are key) Strong decision making: you need to be able to make considered, responsible decisions on a whim, when things don’t go according to plan You must be a thorough, self-aware worker who’s able to recognize mistakes, and take the necessary steps to fix them Getting the job done – no matter the cost – is critical. You should be a practical, creative, quick thinker who is aware that others are counting on you! Problem solving – you are a highly resourceful thinker who is quick on their feet and a fast learner Ability to gain the trust and confidence of a wide range/type of customers Ability to work independently based on targets and goals, and raise any flags on time Ability to adjust quickly to a fast-paced, changing environment Ability to plan ahead with a clear focus on execution