Sales Manager

Mindspace; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

Mindspace is seeking a Sales Manager to drive end-to-end sales from lead generation to closing, with strong emphasis on retention and upselling across SMB and enterprise segments. You’ll work closely with Community and Operations teams to ensure seamless onboarding and ongoing client success.

The role requires a proven track record in flexible workspace or CRE sales, a robust network within London broker communities, and a proactive, autonomous approach to managing a full sales pipeline.

Qualifications

• At least 3 years of relevant experience within the flexible workspace or commercial real estate industry, either working for a flexible workspace provider or within a brokerage is preferred.
• A strong existing network within the flexible workspace industry, particularly across the London broker community is preferred.

Responsibilities

• Qualify SMB and enterprise leads - convert them to tours and closed deals (inbound & outbound).
• Understand the customer’s needs, ensuring that solution that is provided matches customer expectations across all areas - functional, service, timeline, budget, quality, etc.
• Provide a suitable proposal offer (Office+AR), based on Mindspace guidelines.
• Follow up with the customer, maintaining a consistent, open channel.
• Work closely with the Community Manager to achieve smooth onboarding.
• Analyze and optimize sales targets (Office+AR) for each SMB and enterprise customer.
• Identify new needs/challenges for the customer and forecast future expansion.
• Be the point of contact for any contract- and revenue-related matters.
• Execute on SMB and enterprise retention strategies.
• Collaborate with the Customer Experience team to sustain retention and upselling strategies.
• Excellent written and verbal communication skills in English

Skills

Sales experience

Lead generation

Account management

Negotiation

English proficiency

Relationship building

Independent working

Job description

About Mindspace

Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in 45 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.

About Mindspace

Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in 45 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.

Why you’ll love working at Mindspace?

Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.

Who is the ideal Mindspacer?

You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.

About The Position

As a Sales Manager, you will be responsible for the end-to-end sales cycle, from acquisition to retention. You play a key role in our sales efforts from lead generation and prospecting, through sales and deal closing, to account management and up-/cross-selling.

What Will You Be Responsible For

Sales

• Qualify SMB and enterprise leads - convert them to tours and closed deals (inbound & outbound)
• Understand the customer’s needs, ensuring that solution that is provided matches customer expectations across all areas - functional, service, timeline, budget, quality, etc.
• Provide a suitable proposal offer (Office+AR), based on Mindspace guidelines
• Follow up with the customer, maintaining a consistent, open channel
• Work closely with the Community Manager to achieve smooth onboarding

Account Management - Retention and Upselling

• Analyze and optimize sales targets (Office+AR) for each SMB and enterprise customer
• Identify new needs/challenges for the customer and forecast future expansion
• Be the point of contact for any contract- and revenue-related matters
• Execute on SMB and enterprise retention strategies
• Collaborate with the Customer Experience team to sustain retention and upselling strategies

Requirements

• At least 3 years of relevant experience within the flexible workspace or commercial real estate industry, either working for a flexible workspace provider or within a brokerage is preferred
• A strong existing network within the flexible workspace industry, particularly across the London broker community is preferred
• At least 3 years of relevant experience within the flexible workspace or commercial real estate industry, either working for a flexible workspace provider or within a brokerage
• A strong existing network within the flexible workspace industry, particularly across the London broker community
• Proven experience managing the end-to-end sales process, from generating and qualifying leads through to tours, proposals, negotiation and closing
• A proactive approach to lead generation, with the ability to develop new opportunities through broker relationships, prospecting and your own network
• Strong commercial awareness and the ability to understand a customer’s requirements and translate them into the right workspace solution
• Confident relationship builder, comfortable working with brokers, prospects, customers and internal stakeholders at different levels
• A collaborative approach and willingness to work closely with the wider Sales, Community and Operations teams
• A proactive, can-do attitude and the ability to thrive in a fast-paced environment
• Take full ownership of the sales cycle and personal revenue targets, working independently to identify, develop, and close new business opportunities.
• Proactively manage and prioritise a pipeline without requiring day-to-day supervision or direction.
• Independently plan and execute prospecting, client meetings, tours, proposals, negotiations, and follow-ups.
• Take ownership of individual accounts and commercial relationships, making informed decisions to maximise revenue, retention, and expansion opportunities.
• Work closely with the Community Management team to ensure a seamless transition from sales through client onboarding and ongoing account management.
• Maintain strong internal communication, ensuring relevant teams are informed of client requirements, commercial commitments, timelines, and opportunities.
• Demonstrate strong commercial judgement, initiative, and accountability when identifying opportunities and resolving challenges.
• Manage workload, diary, priorities, and sales activity effectively while remaining accountable for agreed targets and KPIs.
• Operate confidently as an independent contributor while building strong relationships and collaborating across the wider business.
• Ability to work autonomously, take ownership of your pipeline and consistently work towards individual and team targets
• Strong problem-solving skills and the ability to think commercially and creatively to get deals over the line
• Excellent written and verbal communication skills in English

Critical Competencies For Success

• Multitasking is a must! You must be able to balance multiple projects at the same time and adhere to strict deadlines (strong time management skills are key)
• Strong decision making: you need to be able to make considered, responsible decisions on a whim, when things don’t go according to plan
• You must be a thorough, self-aware worker who’s able to recognize mistakes, and take the necessary steps to fix them
• Getting the job done – no matter the cost – is critical. You should be a practical, creative, quick thinker who is aware that others are counting on you!
• Problem solving – you are a highly resourceful thinker who is quick on their feet and a fast learner
• Ability to gain the trust and confidence of a wide range/type of customers
• Ability to work independently based on targets and goals, and raise any flags on time
• Ability to adjust quickly to a fast-paced, changing environment
• Ability to plan ahead with a clear focus on execution