Sales IQA - North West

Find Recruitment Group LTD; Warrington; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Bonus scheme

Pension scheme

25 days holiday

Job summary

Find Recruitment Group LTD, in partnership with a world-class training provider, is hiring an Internal Quality Assurer (IQA) for Sales and Customer Service apprenticeships. You will oversee quality across programmes, sample portfolios, and guide coaches to ensure consistent delivery.

Hybrid role based in Warrington with 3 days a week in the office. You will contribute to standardisation, maintain QA records, and support readiness for Ofsted and awarding organisation requirements.

Qualifications

• Experienced IQA across Sales and Customer Service apprenticeships.
• Experience coaching or delivering Sales apprenticeship standards.

Responsibilities

• Conduct internal quality assurance across Sales Executive programmes.
• Sample and quality assure learner portfolios and assessment decisions.
• Work closely with Development Coaches to ensure consistent quality.
• Provide constructive feedback to Coaches to improve assessment practice.
• Lead standardisation activities across the coaching team.
• Identify development needs and support upskilling of Coaches.
• Maintain accurate QA records and ensure actions are followed through.
• Support readiness for Ofsted and external QA activity.
• Ensure assessment decisions are consistent, fair and compliant with awarding organisation requirements.
• Collaborate with delivery, quality and operations teams to improve learner outcomes.

Skills

IQA experience

Sales & CS expertise

Coaching skills

Education

Qualified IQA

Job description

FIND are delighted to be working in partnership with a world-class training and apprenticeships provider to recruit an Internal Quality Assurer (IQA) with experience across Sales and Customer Service apprenticeships.

The Role

As an Internal Quality Assurer (IQA), you will play a key role in maintaining the quality, consistency and compliance of apprenticeship delivery across the organisation.

• Conduct internal quality assurance across Sales Executive programmes.
• Sample and quality assure learner portfolios and assessment decisions.
• Work closely with Development Coaches to ensure consistent quality across delivery.
• Provide constructive feedback and guidance to Coaches to improve assessment practice.
• Support and lead standardisation activities across the coaching team.
• Identify development needs and support the training and upskilling of Coaches.
• Contribute to performance planning and quality improvement activity.
• Maintain accurate quality assurance records and ensure actions are followed through.
• Support the organisation in maintaining readiness for Ofsted and external quality assurance activity.
• Ensure assessment decisions are consistent, fair and compliant with awarding organisation requirements.
• Work collaboratively with delivery, quality and operational teams to continuously improve learner outcomes.
• Build strong relationships with Coaches and provide effective challenge where required.
• Promote a culture of continuous improvement, quality and compliance.

About you

• An experienced IQA / Internal Quality Assurer looking to move into a specialist Sales and Customer Service environment.
• An experienced IQA who has previously worked within Sales, Retail Sales, Call Centre or Customer Service environments.
• A newly qualified IQA with strong experience of coaching or delivering Sales apprenticeship standards.

Package & Benefits

• Competitive salary
• Quarterly bonus scheme
• Contributory pension scheme
• 25 days' holiday, increasing to 27 days after two years' service
• Employee benefits scheme
• Electric car salary sacrifice scheme
• Salary sacrifice healthcare plan
• Incentives and rewards
• Hybrid working
• 3 days per week in the Warrington office: Tuesday, Wednesday and Thursday