Sales IQA: Hybrid QA Leader Driving Quality & Compliance

Find.; Warrington; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Quarterly bonus scheme

Hybrid working

Electric car salary sacrifice

Job summary

Find. is partnering with a world-class training and apprenticeships provider to recruit an Internal Quality Assurer (IQA) with experience across Sales and Customer Service apprenticeships.

The role focuses on maintaining quality, consistency and compliance of apprenticeship delivery across the organisation. You will conduct internal QA across Sales Executive programmes, sample learner portfolios, provide feedback to Coaches and lead standardisation activities.

Qualifications

• We are open to candidates from a range of backgrounds.
• Experienced IQA with Sales/Customer Service apprenticeship experience is welcomed.
• Newly qualified IQA with coaching/delivery experience in Sales apprenticeship standards is also considered.

Responsibilities

• Conduct internal quality assurance across Sales Executive programmes.
• Sample and quality assure learner portfolios and assessment decisions.
• Work with Development Coaches to ensure consistent quality across delivery.
• Provide constructive feedback to Coaches to improve assessment practice.
• Support and lead standardisation activities across the coaching team.
• Identify development needs and support training of Coaches.
• Contribute to performance planning and quality improvement activity.
• Maintain quality assurance records and ensure follow-through actions.
• Support readiness for Ofsted and external quality assurance activity.
• Ensure assessment decisions are consistent, fair and compliant with awarding organisation requirements.
• Collaborate with delivery, quality and operations teams to improve learner outcomes.
• Build relationships with Coaches and provide effective challenge where required.
• Promote a culture of continuous improvement, quality and compliance.

Skills

IQA / Internal Quality Assurer

Sales & CS apprenticeship experience

Coaching experience

Job description

Find. is partnering with a world-class training and apprenticeships provider to recruit an Internal Quality Assurer (IQA) with experience across Sales and Customer Service apprenticeships.

The role focuses on maintaining quality, consistency and compliance of apprenticeship delivery across the organisation. You will conduct internal QA across Sales Executive programmes, sample learner portfolios, provide feedback to Coaches and lead standardisation activities.