Sales Executive & Negotiator — Growth & Cross-Sell Focus

Confidential; Erith; On-site; GBP 24,000 - 42,000; Full time

Job summary

Right Match Recruitment Group is recruiting on behalf of Confidential, based in Erith, Kent, for an experienced Sales Executive/Negotiator. The role is full-time and permanent with a focus on up-selling, cross-selling and account management to maximise margin and revenue.

The successful candidate will handle outbound calls, generate new business, negotiate pricing, secure new customers, and maintain exceptional customer service while complying with data protection and pricing policies.

Qualifications

• Proven experience in sales, account management or customer-facing roles.
• Strong negotiation and communication skills.
• Ability to identify up-selling and cross-selling opportunities.
• Excellent organising and data recording skills.
• Proficient IT skills and Excel.
• Professional, polite and customer-focused approach.
• Self-motivated with the ability to work within a small team.

Responsibilities

• Handle outbound sales calls to the existing customer base with the aim of cross-selling relevant products.
• Use prospect data to generate new business opportunities and secure sales.
• Negotiate pricing within agreed authority levels.
• Acquire new customers through referrals and proactive prospecting.
• Deliver a polite, professional and responsive customer experience that maximises retention.
• Identify current and future customer needs through effective account management.
• Maintain up-to-date knowledge of competitor activity and record findings in Excel.
• Log, track and resolve customer enquiries and complaints in line with company procedures.
• Ensure all calls and interactions comply with company standards including data protection, domestic pricing policy and sales approach.
• Accurately record all customer interactions within company systems.
• Develop and maintain strong product knowledge across the full company portfolio.
• Proactively address knowledge gaps through continuous learning.
• Use IT systems effectively to maximise team efficiency.
• Adhere to Health, Safety and Environmental policies at all times.
• Provide regular updates and reports to the Company Manager.

Skills

Proven sales/account management

Negotiation skills

Customer focus

Upselling/cross-selling

Organisational/data recording

IT proficiency

Team player

Tools

Excel

Job description

Right Match Recruitment Group is recruiting on behalf of Confidential, based in Erith, Kent, for an experienced Sales Executive/Negotiator. The role is full-time and permanent with a focus on up-selling, cross-selling and account management to maximise margin and revenue.

The successful candidate will handle outbound calls, generate new business, negotiate pricing, secure new customers, and maintain exceptional customer service while complying with data protection and pricing policies.