Sales Executive (4 Month FTC)

Mac Recruit Group; East Kilbride; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid working arrangement

Pension scheme and life assurance

Wellbeing programmes

Job summary

Mac Recruit Group seeks a Sales Executive to support growth in the training and development division. You will build long-term client relationships, identify opportunities, and guide clients through the full sales process, from enquiries to order closure.

Hybrid role in East Kilbride, with a focus on delivering tailored training solutions and expanding the customer base across existing accounts and new prospects.

Qualifications

• Excellent communication and interpersonal abilities.
• Confidence engaging with customers by phone and email.
• Strong organisational and administrative capabilities.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable using CRM platforms and business systems.
• Proactive, self-motivated, customer-focused approach.

Responsibilities

• Handle inbound enquiries via telephone, email, and online channels.
• Understand customer requirements and recommend training solutions.
• Prepare and issue quotations within service levels.
• Follow up enquiries and quotations to maximise conversions.
• Secure purchase orders and guide customers to completion of the sales process.
• Maintain accurate CRM records and reports.
• Collaborate with marketing and technical teams to support sales.
• Gather customer feedback for continuous improvement.

Skills

Communication

Interpersonal skills

Organisational skills

CRM systems

Multitasking

Customer-focused

Sales experience

Face-to-face meetings

Tools

CRM systems

Job description

About the Opportunity

An established international technical and professional services organisation is looking for a driven Sales Executive to support business growth within its training and development division.

This is an excellent opportunity for a customer-focused sales professional who enjoys building long-term client relationships, identifying commercial opportunities, and helping organisations develop their people through professional training solutions.

Working within a collaborative team environment, you will engage with both new and existing customers, manage enquiries, generate quotations, and guide clients through the entire sales process.

Key Responsibilities

• Manage inbound enquiries via telephone, email, and online channels.
• Understand customer requirements and recommend suitable training solutions.
• Prepare and issue quotations within agreed service levels.
• Proactively follow up on enquiries and quotations to maximise conversions.
• Secure purchase orders and support customers through to completion of the sales process.

Business Development

• Identify and qualify new opportunities through existing accounts, CRM data, networking, and market research.
• Conduct outbound business development activities, including prospecting and cold calling.
• Promote training and development services to prospective and existing clients.
• Identify upselling and cross-selling opportunities across the training portfolio.
• Attend networking events, conferences, and industry functions to generate leads and strengthen customer relationships.

Account Management & Customer Relationships

• Build and maintain strong relationships with customers and key stakeholders.
• Conduct customer meetings and site visits when required.
• Deliver an excellent customer experience throughout the sales journey.
• Gather customer feedback and identify opportunities for continuous improvement and additional business.

CRM & Reporting

• Maintain accurate records within CRM systems and databases.
• Utilise internal systems and market intelligence to support sales activities.
• Monitor performance against agreed KPIs and objectives.
• Produce sales reports and maintain relevant documentation.

Team Collaboration

• Work closely with technical specialists, marketing teams, and business development colleagues.
• Share market insights and customer feedback to support wider business objectives.
• Contribute to team initiatives and continuous improvement projects.

Essential Skills & Experience

• Excellent communication and interpersonal skills.
• Confidence engaging with customers via phone, email, and face-to-face meetings.
• Strong organisational and administrative abilities.
• Ability to manage multiple priorities and work effectively to deadlines.
• Comfortable using CRM platforms and business systems.
• Proactive, self-motivated, and customer-focused approach.

Desirable Experience

• Previous experience in sales, customer service, account management, or business support.
• Experience working with CRM systems.
• Experience selling training services, professional services, or technical solutions.

What's on Offer?

• Up to £36,000 depending on experience
• Hybrid working arrangement
• Generous annual leave entitlement
• Pension scheme and life assurance
• Wellbeing and employee assistance programmes
• Career development and progression opportunities
• Inclusive, supportive, and collaborative working environment

Location

East Kilbride (Hybrid Working)