Sales Executive

One to One personnel Limited; Southend-on-Sea; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading insurance provider is looking for a Sales Executive to join their expanding team. The role focuses on connecting with customers through warm leads, emphasizing renewal insurance products. Competitive salary with commission, stability in hours, and full training provided for success in a supportive environment.

Qualifications

• Strong communication and customer service skills are essential.
• Comfortable in a FCA regulated environment (preferred but not essential).
• Full training provided; professionalism and hard work required.

Responsibilities

• Proactively manage renewals and make outbound calls to customers.
• Provide excellent customer service and maintain contact records.
• Collaborate with departments to resolve customer queries.

Skills

Communication

Attention to detail

Self-management

Tools

Microsoft Excel

Microsoft Word

Job description

Sales Executive

We’re excited to be partnering with a top-tier insurance provider that’s expanding its dynamic Sales team!

As aSales Executive, you’ll play a key role in connecting with customers through professional inbound and outbound calls. You’ll be offering both new and renewal insurance products — withno cold callinginvolved. All leads arewarm, consisting of existing customers nearing renewal or individuals who haveopted into be contacted.

If you’re a confident communicator with a passion for sales and customer service, this is your chance to thrive in a supportive, high-performing environment.

Key responsibilities:

• Proactively renew existing policies in line with their renewal dates.
• Responsible for making high volumes of outbound calls.
• Increase customer loyalty
• Find creative solutions to problems
• Answer telephone calls from potential customers who have been solicited through advertisements
• Understand compliance and consequences
• Providing excellent and friendly customer service
• Maintain the relevant diary systems to ensure and manage customer contact times
• Record names, addresses, purchases, and reactions of prospects contacted
• Adjust sales scripts to better target the needs and interests of customers
• Telephone, email or write letters to respond to correspondence from customers or to follow up initial sales contacts
• Provide additional support and day to day account management to allocated customers
• Ensure product explanation is accurate and full
• Inform customers of full closing statements
• Liaise with other departments to resolve customer queries and assist with retention of business
• Other reasonable duties as required.

Regulatory Conduct Requirements

In addition to the responsibilities outlined, this role is subject to the following Conduct Rules which are applied to individuals in firms authorised by the Financial Conduct Authority.

Skills & Competencies:

• Comfortable conversing with happy, unaware and disgruntled customers.
• Ability to self-manage/motivate.
• Attention to detail.
• Receive feedback in a positive manner and demonstrate positive attitude at all times.
• Ability to multi-task, work under time and completion deadlines.

Personal attributes:

• As a confident self-starter, you will have the ability to build effective relationships, positively influencing colleagues and clients to become a ‘trusted advisor’ and valued team member.
• With drive and determination to achieve goals, you will have a demonstrable track record of sales target overachievement in B2C sales.

Knowledge & Experience:

• Experience in a FCA regulated environment is preferred but not essential
• Sales experience is not essential and in fact the only real must is hard work and professionalism as full training will be provided
• Good understanding of voice/soft skill
• Excellent Word and Excel skills

The Package:

• Basic salary £25,000 plus commission (realistic £35,000 OTE, uncapped).
• You would be workingMonday to Fridays only (no weekends or bank holidays), 35 hours per week on a rotating shift pattern of 9am to 5pm one week and 11am to 7pm (12pm – 8pm on Tuesday) the next.

If this sounds like you, then we would love to hear from you please call 01702 464444 or email your CV to [e-mail] [e-mail]