Sales Executive

Coyne Recruitment; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency in Manchester is seeking a Business Development Executive to advise customers and sell a diverse range of professional learning products. The ideal candidate should have a strong sales background and be customer-focused, with proven outbound calling and customer service skills. This role involves building relationships, converting leads, and contributing to team objectives. Enjoy a dynamic work environment focused on continuous improvement and service excellence.

Qualifications

• Proven track record in a sales environment.
• Outbound calling and customer service experience.

Responsibilities

• Build exceptional relationships with internal and external customers.
• Convert inbound enquiries and pursue outbound leads.
• Identify potential leads for Business Development Managers.
• Drive personal performance to achieve goals.
• Accurately process transactions and resolve exceptions.
• Undertake various administrative tasks.
• Contribute positively to team objectives.
• Work flexibly to meet business needs.

Skills

Customer Focused

Persuasiveness and negotiation skills

Commercial Awareness

Accuracy and attention to detail

Clear communication

Willingness to learn

Commitment to ethical sales practices

Drive to meet targets

Teamwork

Education

Educated to Level 3 or above

Job description

Overview

The role of a Business development executive is to advise customers and sell a wide range of professional learning and development products to new and existing customers across various industries. To represent the organisation through excellent product knowledge and skilful questioning to match the right product to customer needs. (This is primarily a Business-to-Consumer (B2C) role, with some focus on Business-to-Business (B2B) relationships.)

Responsibilities

• Customer Service - Build exceptional relationships with internal and external customers, delivering a best-in-class service.
• Sales - Convert inbound enquiries from multiple sources and pursue outbound leads to convert into enrolments; recognise and maximise opportunities to increase sales.
• Business Development Support - Identify potential leads and pass them to the Business Development Managers for follow-up.
• Performance - Drive personal performance to achieve individual and organisational goals.
• Process - Accurately process transactions in a timely and efficient manner, resolving any exceptions promptly and keeping stakeholders informed.
• Administration - Undertake a range of administrative tasks with a high degree of accuracy and personal responsibility.
• Continuous Improvement - Contribute positively to the team, supporting business objectives and improving efficiency of processes and systems.
• Flexibility - Work flexibly within the team and across the division in line with business needs.

Qualifications, Experience & Skills

Essential

• Educated to Level 3 or above, or experience in a similar role
• Proven track record in a sales environment
• Outbound calling and customer service experience

Skills

• Customer Focused - Ability to deliver the best outcome from the customer perspective
• Influence - Persuasiveness and negotiation skills
• Commercial Awareness - Mature attitude with an understanding of business issues
• Delivery - Accuracy, attention to detail, and ICT competence
• Communication - Clear, effective, and positive when handling written and verbal enquiries
• Continuous Improvement - Willingness to learn and develop new skills
• Sales Ethics - Committed to ethical sales practices
• Achievement - Driven to meet and exceed personal and team targets
• Teamwork - Enthusiastic and collaborative team player

Values & Behaviours

Employees are expected to demonstrate values and behaviours that create a positive working environment and support strong customer outcomes:

Values

• Integrity - Honest, trustworthy, and open
• Collaboration - Respectful, cooperative, and focused on team success
• Excellence - Strive for high standards, continuous improvement, and innovation
• Positivity - Flexible, proactive, and solutions-focused
• Sustainability - Consider long-term impact environmentally, financially, and socially

Behaviours

• Aspirational - Eager to learn, adapt, and achieve potential
• Respectful - Lead by example, embrace diversity, and build trust
• Collaborative - Work effectively with colleagues and customers to deliver excellent outcomes