Sales & Events Manager

Relaischateaux; Windermere; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Meals on shift

Uniform

Generous gratuities

Relocation assistance may be available

Staff transport between staff houses &

On-site parking

Job summary

Gilpin Hotel & Lake House in Windermere is seeking a Sales & Events Manager to drive revenue across rooms, dining, spa, weddings and exclusive Lake House experiences. Lead strategic sales, build relationships with luxury travel partners, and ensure extraordinary guest engagement in line with Two Michelin Keys standards.

Reporting to the General Manager, you will shape the sales plan, collaborate with Reservations, Marketing and operations, and deliver proposals, site visits and compelling show

Qualifications

• Proven experience in luxury hospitality sales or high-end travel.
• Strong commercial awareness with data interpretation to drive revenue.
• Excellent communication, negotiation and relationship-building skills.
• Experience managing corporate accounts or luxury agency relationships.
• Highly organized with strong administrative capability.
• Proficient in CRM systems, channel management tools, and office suites.
• Flexibility to work weekends and evenings during peak periods.

Responsibilities

• Shape a focused sales plan for both properties to grow bookings year-round.
• Build relationships with luxury travel advisors, corporate clients and partners.
• Showcase Lake House for exclusive-use bookings and events.
• Create proposals, follow-ups and show rounds to convert opportunities.
• Sell the Gilpin experience across stays, dining, spa and private touches.
• Host familiarisation visits and represent Gilpin at events and trade shows.
• Maintain client records and share sales insights with the team.

Skills

Luxury hospitality sales

Relationship management

Commercial awareness

Negotiation

CRM proficiency

Team collaboration

Event sales

Client presentation

Tools

CRM systems

Channel management

Microsoft Office

Google Workspace

Job description

As Sales & Events Manager at Gilpin Hotel and Lake House, you'll drive revenue across rooms, dining, spa, weddings, events, and Lake House exclusives through strategic sales leadership, relationship management, and luxury‑standard guest engagement.

About being a Sales & Events Manager at Gilpin Hotel & Lake House

Gilpin Hotel & Lake House is a family‑owned country house hotel on the eastern shore of Windermere, in the heart of the Lake District - recognised with Two MICHELIN Keys , AA Five Red Stars , and a Michelin star for our restaurant, SOURCE. We've been named among Tripadvisor's Best of the Best hotels worldwide, featured in The Telegraph's Top 250 Places to Stay , and voted Best Spa Hotel in the Lake District . This is a rare opportunity to lead commercial sales for one of the UK's most decorated independent luxury hotels, reporting into the General Manager.

The Sales & Events Manager leads the commercial sales strategy for Gilpin Hotel & Lake House, maximising revenue across all streams while ensuring every interaction reflects our calm luxury, personalised service, and Two Michelin Key standards. The role blends proactive sales activity, relationship building, data‑led decision making, and cross‑department collaboration to drive occupancy, rate growth, and conversion.

Your Role as Sales & Events Manager:

You'll introduce new clients to everything that makes Gilpin special, build lasting partnerships and turn opportunities into memorable stays and experiences. Working closely with the General Manager, Reservations, Marketing and our operational teams, you'll have the support and freedom to bring your ideas to life.

• Shape our sales approach - Create a focused sales plan for both properties, spotting opportunities to grow bookings throughout the year.
• Build valuable relationships - Connect with luxury travel advisors, corporate clients and tourism partners to attract new guests and encourage repeat business.
• Showcase the Lake House - Grow exclusive‑use bookings, private celebrations, weddings and retreats at this exceptional lakeside property.
• Turn interest into bookings - Work with our teams to deliver personal proposals, thoughtful follow‑up and inspiring show‑rounds.
• Sell the whole Gilpin experience - Bring together stays, dining at SOURCE and Gilpin Spice, spa treatments and special touches to create experiences guests will love.
• Be an ambassador for Gilpin - Meet clients, host familiarisation visits and represent us at selected networking events and trade shows.
• Build on what works - Keep client records organised, use straightforward reporting to track results, and share ideas and sales skills with colleagues.

Skills & Experience Required:

• Proven experience in luxury hospitality sales, exclusive / boutique hotels, or high‑end travel.
• Strong commercial awareness with the ability to interpret data and drive revenue decisions.
• Excellent communication, negotiation, and relationship‑building skills.
• Experience managing corporate accounts, travel partners, or luxury agency relationships.
• High level of organisation, accuracy, and administrative capability.
• Proficiency in CRM systems, channel management tools, and comfortable with Google / Microsoft Office.
• Ability to work flexibly, including weekends and evenings during peak periods.

Key Attributes:

• Warm, confident, and commercially driven, with a natural ability to build rapport.
• Calm luxury presentation aligned to Gilpin's brand identity.
• Proactive, persistent, and solutions‑focused.
• Strong sense of ownership, pride, and accountability for revenue performance.
• Creative approach to experience design and guest engagement.

What We Offer:

• A stunning work environment within a Michelin Key‑awarded hotel.
• A supportive, dynamic team and opportunities for growth within the Gilpin family.
• Meals on shift, uniform, and generous gratuities.
• A beautiful Lake District setting that inspires every day.The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
• The prestige of working within Relais & Châteaux and Pride of Britain Hotels.
• You will become part of the Relais & Châteaux community, a global association of 580 exceptional hotels and restaurants united by a passion for the profession, the authenticity of human relations and the promotion of local traditions.

Salary package: £45,000 -£50,000 DOE + negotiable performance bonus of up to 10% of basic salary + structured gratuities (avg. £526 per month)

Hours: 40 hours per week, primarily Monday - Friday, with flexibility for client appointments, events and occasional weekends

Benefits:

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On‑site parking
• Relocation assistance may be available
• Staff transport provided free between staff houses and hotel