Sales Development Specialist

KONE; Birmingham; Hybride; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Hybrid Working

Pension Scheme

Medical Insurance

Quarterly Commission

Gymflex Membership

Wellbeing Access

Employee Assistance Programme

Long Service Awards

Résumé du poste

KONE is looking for a proactive sales professional in the UK to drive modernisation opportunities for lift assets. You will engage with existing customers over the phone, qualify needs, and coordinate with the modernisation sales team to position upgrades that improve safety, reliability, and energy efficiency.

You will work closely with service, engineering, and sales colleagues to plan future investments while delivering strong customer engagement and meeting KPIs. Hybrid working is available.

Qualifications

• You have experience in a telesales or business development role, which is advantageous.
• You are comfortable communicating with customers and identifying needs and opportunities.
• A technical background helps, but training will be provided to discuss solutions with customers.

Responsabilités

• Approach On and Off service Portfolio customers by phone to discuss lift lifecycle and modernisation.
• Identify ageing equipment and explain benefits of modernisation for safety and efficiency.
• Qualify interest and arrange appointments or quotations for sales teams.
• Collaborate with service engineers to spot upgrade opportunities during maintenance visits.
• Keep accurate records of customer interactions and opportunities in the CRM.
• Set up campaigns to generate leads and support KPI targets.

Connaissances

Telesales

Business development

CRM

Customer-focused

Outils

Salesforce CRM

Description du poste

Do you enjoy speaking with customers, identifying opportunities, and helping clients make informed investment decisions? In this role, you will need to understand customers' buildings, anticipate future needs, and position modernisation as a planned lifecycle investment that improves safety, performance, and reliability. You would be responsible for proactively engaging with existing customers to identify opportunities to improve the safety, reliability, performance, and longevity of their lift equipment through modernisation solutions. The role focuses on building customer relationships, understanding clients' operational needs, and generating qualified opportunities for the modernisation sales team. Working closely with service, engineering, and sales colleagues, this role will help customers plan future investment while supporting business growth.

Key Responsibilities

• Approaching On and Off service Portfolio customers by telephone, such as leads and quotation follow-ups to discuss the condition and lifecycle of their lift assets.
• Identify ageing equipment and discuss the benefits of lift modernisation, including improved reliability, safety, energy efficiency, compliance, and passenger experience.
• Qualify customer interest and arrange appointments for Modernisation salespeople or prepare quotations where appropriate.
• Work alongside Area Service Managers / service engineers to identify potential upgrade opportunities from maintenance visits.
• Maintain accurate records of customer interactions and opportunities within the company's CRM system.
• Create Asset Management Plans and present initial findings to customers.
• Follow up on previous quotations and recommendations.
• Set up call campaigns to bring in leads.
• Achieve agreed KPIs for customer engagement, opportunity generation, and conversion.

Key Skills & Experience

• You are resilient, independent, proactive and are confident on the phone, so experience in a telesales position or business development would be an advantage.
• You are competent in CRM systems (we work with Salesforce).
• You will be customer focused, able to communicate well and understand the needs of customers and the importance of providing solutions to satisfy short and long-term objectives.
• A technical background would help but is not essential as training will be given, so you are confident discussing basic solutions/products offerings with customers.

What KONE can offer

• competitive salary
• 25 days + Bank Holidays +1 paid Volunteering Day
• Company Pension Scheme
• Medical Insurance
• Quarterly Commission
• PDI
• Dental Insurance
• Gymflex Membership
• Life/Partner Assurance
• Critical Illness Insurance
• Kone Discounts
• Cycle to Work Scheme
• Long Service Awards
• 24/7 GP Support
• Wellbeing Access
• Employee Assistance Programme
• Hybrid Working
• Career Development Opportunities to support and help you achieve your goals

About KONE

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Company Overview

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.