Sales Development Representative

Glean; Leeds; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

An innovative SaaS company is seeking a Sales Development Representative to join their dynamic team in Leeds. This entry-level position offers a unique opportunity to engage with potential customers and drive growth through effective prospecting and relationship building. You'll leverage your communication skills and customer insights to identify leads and nurture them into valuable relationships. With a focus on collaboration and continuous learning, this role is perfect for ambitious individuals eager to make a significant impact in the EdTech space. Enjoy a supportive environment with flexible working options and a variety of benefits designed to foster your professional development.

Benefits

33 days annual leave

Generous learning allowance

Flexible working hours

Home working setup

Free office parking

Enhanced maternity and paternity leave

Health cash plan

Qualifications

• 1+ years of sales or customer service experience required.
• Exceptional communication skills and positive phone presence.

Responsibilities

• Prospect high-quality leads using cold calling and email outreach.
• Build rapport with potential customers and qualify leads.

Skills

Communication Skills

Sales Techniques

Customer Service

Data Analysis

Education

Sales Experience

Customer Service Experience

Tools

Hubspot CRM

Job description

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Hi we’re Glean. We make study software that makes learning quicker and easier for everyone.

• We’re a SaaS scale up and one of the fastest growing tech companies in the North.
• There’s 100+ of us around the UK with our HQ in Leeds.
• Our software is award-winning and used by 100,000s of students at over 800 universities & colleges worldwide.
• We’re growing so we can achieve our mission to support 1 million students to become better learners by 2026.

The role of Sales Development Representative:

The Sales Development Representative (SDR) role is a springboard for ambitious, commercially-minded individuals. As a critical member of our B2B sales team, you'll be the first point of contact for potential customers, acting as a vital Glean ambassador.

You'll leverage your positive attitude, communication skills, and deep understanding of customer needs to identify leads, establish conversations, qualify and nurture them, ultimately helping solve problems and accelerate our growth.

Meet the team:

The Glean Sales team is made up of three areas that work seamlessly together: Our Account Executive Team consisting of two Account Executives and one Senior Account Executive and our Account Management team consisting of one Account Manager and one Junior Account Manager. We also have our Sales Development Representative team, consisting of our four Sales Development Representatives. Together, our team focuses on North American Higher Educational sales, led by our Sales Manager (Izzy).

What you’ll be doing:

• Prospecting: You'll be finding high-quality leads, utilising various techniques like cold calling, email outreach, and social selling to connect with our ideal customers.
• Qualification: You'll understand potential customers' needs and challenges, ensuring Glean would be a good support for their students. This involves conducting discovery calls, asking questions that align with the MEDDPICC sales method, and gathering information on market trends and news.
• Relationship Building: You'll build rapport with disability services professionals, becoming a trusted advisor and generating excitement about Glean.
• Pipeline: You'll progress qualified leads through the sales funnel, scheduling demos with Account Executives and ensuring a smooth handoff.
• Data: You'll leverage data and analytics to track your progress, measure success, and continually refine your approach.
• Collaboration: Throughout this process, you'll collaborate closely with the Sales Development Representatives, Account Executives, and the Demand Marketing team. This collaboration will involve identifying strategic targets for outreach and developing targeted prospecting sequences.

Your first 3 months

Week 1-2: Getting to grips with Glean, the market and our systems and processes. Introductions to your immediate SDR team and the wider sales and marketing teams.

Week 2-4: You will have begun making your first calls and emails to prospects, getting to learn about the market from the market, and you will be making that unforgettable first booking!

Month 1-2: You will be increasing your knowledge and confidence within the market through call role plays, team call feedback session and sales training. You will also begin to start writing your own email sequences. You’ll have a good understanding of the CRM, and you’ll be on your way to hitting target.

Month 2-3: You will continue to develop your knowledge and skills, building on the training you have received in the first two months. You will prospect your own leads and run your own email campaigns that will contribute to you hitting or surpassing your monthly target!

About you:

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
• Self-motivated with a diligent work ethic and excellent organisational skills.
• Ability to work independently as well as part of a team in a fast-paced environment.
• 1+ years of sales or customer service experience.
• A passion and focus for sales and a drive to succeed.

Bonus / Nice to have:

• Experience in our SaaS/EdTech (or a similar B2B space)
• Familiarity with Hubspot CRM

Salary and benefits:

£25,000-28,000 dependent upon experience (OTE up to £33,000)

️ 33 days annual leave (Inclusive of bank holidays)

3 gifted days off at Christmas

Generous individual learning and training allowance

Hands on Sales training delivered by our in-house experts

Truly flexible hours to suit when you work best

Full home working set up and beautiful collaborative office space

Free Leeds City Centre office parking

Nomad working policy with family travel insurance

Enhanced 26 weeks maternity and 4 weeks paternity (fully paid)

???? Health cash plan (from glasses to massages)

Location:

We have a beautiful office space in Leeds and we love it when we get together to collaborate in person. Our preference for this role is hybrid working, however we may be able to support remote working within the UK, if you live more than 50 miles from the office.

We will discuss ways of working with you at interview however if you have any questions before you apply please reach out to [e-mail]

What to expect next:

We’ll review your application and provide a response within 1 week. Even if it’s not the news you’d hoped for, we appreciate it’s good to know either way.

If we invite you to meet with us for interview, here’s an overview of what the process will look like:

• Screening interview with Courtney in our Recruitment team (30 minutes).
• First stage interview with Izzy and another Glean colleague (1 hour).
• Final stage interview which includes a 1 hour culture and values interview, plus a 30 minute task. You will be meeting with Izzy and one of the Executive Team.

Ahead of your interview you will receive a confirmation email outlining who you’ll be meeting and when, anything you’ll need to prepare in advance and any resources we think you might find helpful.

Interested in learning more about a career at Glean?

Here are a few further resources:

About Glean

Working at Glean Blog

The Glean Study Tool

Not quite the right role for you however you’d love to be a part of Glean’s journey?

Let’s connect! Reach out to [e-mail] and we’ll add you to our network, to keep you updated with any future opportunities we think you might be interested in.

We think it’s important that you understand how we use and handle your personal information, so here’s a link to our privacy notice. By submitting your application, you’re confirming that you’ve read and understood this notice.

About Us

Glean empowers learners with the confidence and ability to build useful knowledge in an age of information overload. Our inclusive learning technology is used by 100,000s of students to gain 21st century learning skills with a proven note taking process. We aim to reduce waste by helping learners to get more value from working with spoken language.

Our mission is to challenge how the world thinks about learning so that it’s more accessible, productive, and purposeful for all learners. Join our values-driven and growing team if you’re excited by our goal to change a million lives for the better.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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