Sales Development Representative

Sitemate; Greater London; On-site; GBP 33,000 - 50,000; Full time

Job summary

Sitemate is hiring a Sales Development Representative in the United Kingdom. You will qualify and route inbound leads across self-service and inside sales, engaging prospects via phone, email, live chat, and internal tools like Slack and Salesforce.

Success is measured by the number of product demonstrations booked and completed, with a path to growth and internal promotions. OTE or base salary details are provided in the role listing, highlighting strong growth potential within a fast-paced

Qualifications

• Confident and clear communication via email, phone, and chat.
• Excellent task organization and prioritization to manage multiple tasks.

Responsibilities

• Qualify and route inbound leads across self-service and inside sales channels.
• Engage with prospects via phone, email, live chat, and internal tools like Slack and Salesforce.
• Meet targets by booking and advancing product demonstrations.

Skills

Confident communication

Strong organization

Tools

CRM software

Health Scoring

Live chat tools

Knowledge bases

Job description

Thanks for stopping by and learning more about this role at Sitemate!

We’d love to hear from you

Overview

The Sales Development Representative is responsible for qualifying and routing inbound leads across two channels: self-service and inside sales. This role involves frequent engagement with prospects through phone calls, emails, live chat, and internal tools such as Slack and Salesforce. This role runs inside that same AI-native approach we build for customers. Leads and account data flow into an AI-populated Salesforce, so reps start from a clean, enriched pipeline instead of manual entry. Every call is coached live by ClaudeMate, giving real-time feedback on framing, objection handling, and next steps as the conversation happens. Success in the role is measured by the number of product demonstrations booked and completed, with a strong track record of team performance consistently meeting or exceeding monthly targets.

Room to grow, fast-tracked

We hire SDRs expecting you to grow past the role. “Grow from Within” is one of our leadership operating principles - meaning proven performance gets noticed and backed fast, and that managers and leaders are encouraged to gravitate towards internal promotions vs. external hires

For SDRs, that typically means a path to Account Executive within 9 to 12 months, based on performance, not tenure. One of our SDRs moved into a leadership role running Sales Development for all of North America within 8 months. Others have made the jump from SDR to Enterprise AE and describe the same pattern from the other side: “Sitemate is process-driven (everything engineered), so if you can learn and grow from these processes and you’re open to honest, constructive feedback while giving your best every day, you'll level up quickly”.

Read more stories like these on People of Sitemate.

Employment:

• Salary:

  • OTE Remuneration:

    • £49,500 (incl. Pension)

  • Base Salary:

    • £33,000

  • Commission:

    • £16,500

Day-to-Day

• You will be qualifying and routing inbound leads through two channels; self service & inside sales

• You’ll be spending most of your time with prospects across phone calls, emails and live chat on our website, as well as internal tools like slack and salesforce.

• Your quota is measured by the number of demonstrations booked and completed at the subsequent stage of the process. Our current team in this role have achieved >=95% of their targets each month since starting

Challenges

• Learning about the built world if you haven’t had any exposure to it - there are a lot of different types of companies and plenty of new terminologies to learn.

• Up-skilling your call/phone and email skills - although we have plenty of examples for you to learn from during your onboarding.

• Understanding SaaS financial acronyms and common terminology - if you have not worked in a SaaS company before, there is going to be a lot of metrics to learn. This cheat sheet is a good resource: The Ultimate SaaS Acronyms Cheat Sheet

• We move very quickly, so you’ll need to be excited to come in and learn extremely fast.

Who This Role is For

• Ambitious individuals wanting to pursue a career in SaaS

• People who thrive in a structured, high-agency, KPI-driven environment

• Strong communicators who enjoy building relationships

• Resilient individuals who can persevere and perform with high-volume tasks

Who This Role is Not For

• Those unwilling to handle rejection frequently

• People uncomfortable with people and conversations

Skills & Tools

Must Have:

• Confident and clear communication skills, with excellent writing and presentation skills over email, phone, video conferencing and in-person.

• Excellent task organization and prioritization skills, you’re able to multi-task efficiently.

Nice to Have:

• Experience with modern tooling - CRMs, Health Scoring, Live chat, Knowledge bases.

• Experience conducting customer meetings digitally (e.g. Zoom/Teams) and/or physically (in person/face to face with customers).

• Patience working in