Sales & Customer Support Executive — Flexible Hours

UBT; Tetford; In loco; GBP 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company pension

Profit sharing

Flexitime

Free parking

Fruit and snacks in office

Descrizione del lavoro

UBT in Thetford is seeking a Sales & Customer Support Executive to join our growing team. This is an office-based role, Monday to Friday, 07:30–16:30, and you will be the dependable first point of contact for a portfolio of customers, handling enquiries, quotations and order processing to keep things moving smoothly.

Working with Account Managers and wider teams, you’ll build product knowledge, spot sales opportunities and ensure issues are resolved quickly and professionally.

Competenze

• Experience in sales administration or customer service.
• Organised and proactive with strong attention to detail.
• Confident communicator on phone and email.
• Willingness to learn and adapt quickly.

Mansioni

• Acting as a trusted day-to-day contact for an allocated portfolio of customers.
• Responding to customer enquiries by phone and email with speed and professionalism.
• Preparing accurate quotations and processing orders from enquiry through to fulfilment.
• Building product knowledge to recommend suitable solutions.
• Taking ownership of customer problems and working with internal teams to resolve them.
• Following up on quotations and enquiries to maximise opportunities.
• Spotting potential sales opportunities and passing them to the relevant salesperson.
• Keeping customer, quotation and order information accurate and up to date.
• Collaborating with Sales, Logistics, Operations, Purchasing and Finance to deliver an excellent customer experience.

Conoscenze

Customer service

Sales admin

Quotations

Order processing

Communication

Attention to detail

Descrizione del lavoro

UBT in Thetford is seeking a Sales & Customer Support Executive to join our growing team. This is an office-based role, Monday to Friday, 07:30–16:30, and you will be the dependable first point of contact for a portfolio of customers, handling enquiries, quotations and order processing to keep things moving smoothly.

Working with Account Managers and wider teams, you’ll build product knowledge, spot sales opportunities and ensure issues are resolved quickly and professionally.