Sales Customer Support Advisor

DHL Express; Colnbrook; On-site; GBP 22,000 - 30,000; Full time

Job summary

DHL Express in Colnbrook seeks a Sales Customer Support Advisor to join our Sales team and drive customer success while developing essential skills for a future sales career.

The role focuses on supporting customers and Account Managers, managing relationships, and enhancing the customer journey through our digital solutions and sales processes.

Qualifications

• 1-2 years' experience in a customer-facing, sales support, customer service, or commercial environment.
• Strong customer-focused mindset with a passion for delivering excellent service.
• Excellent communication and relationship-building skills.
• Organisational and problem-solving abilities.
• Proficient with business systems and digitally literate.

Responsibilities

• Provide essential support to customers and sales teams for seamless engagement.
• Build relationships and assist with product and service understanding.
• Assist onboarding, implementation, and service adoption for customers.
• Coordinate with internal teams to resolve queries and maintain continuity.
• Support pipeline management, account reviews, and engagement planning.
• Maintain accurate customer data in CRM and sales systems.

Skills

Customer-facing

Sales support

Communication

Relationship-building

Digital literacy

Education

GCSEs English & Maths

Tools

CRM systems

Sales reporting tools

Digital solutions

Job description

Location: Southern Hub, Colnbrook , SL3 0BB

Contract: Permanent, Full time

Start Your Sales Career Journey with DHL

At DHL Express, we're proud to be recognised as a world-leading logistics provider, connecting people and businesses across more than 220 countries and territories. We're looking for a motivated and customer-focused Sales Customer Support Advisor to join our Sales team and play a key role in supporting customer success while developing the skills and experience needed for a future career in sales.

This is an exciting opportunity for someone with a passion for customer service, commercial awareness, and relationship building. You'll work closely with our Account Managers and Sales teams, gaining valuable exposure to customer management, sales processes, and strategic business initiatives while helping deliver outstanding customer experiences.

What You'll Be Doing

As a Sales Customer Support Advisor, you'll provide essential support to both customers and sales teams, ensuring seamless customer engagement and operational excellence.

Customer Support & Relationship Management

• Build strong relationships with customers and support their overall experience with DHL.
• Assist customers in understanding DHL products, services, and digital shipping solutions.
• Support customer onboarding, implementation activities, and service adoption.
• Help resolve customer queries and coordinate with internal teams to ensure timely solutions.
• Support customer retention through proactive engagement and issue management.
• Provide temporary territory coverage during periods of absence or vacancy to maintain customer continuity.
• Accompany Account Managers on customer visits to gain practical commercial experience.

Commercial & Sales Support

• Identify potential sales opportunities and refer them to the appropriate sales colleagues.
• Support customer growth, acquisition, and retention campaigns.
• Gather and share market intelligence, customer feedback, and competitor insights.
• Assist with account reviews, pipeline management, and customer engagement planning.

Data & Systems Management

• Maintain accurate customer information within CRM and sales systems.
• Support data quality and sales reporting activities.
• Assist with pipeline preparation, business reviews, and performance reporting.

Digital Solutions Support

• Act as a first point of contact for customer queries relating to DHL electronic shipping solutions and digital tools.
• Promote adoption of DHL's digital services and self-service platforms.
• Coordinate with IT and digital support teams to resolve system-related customer issues.

Learning & Development

• Complete the DHL Sales Academy and development programmes.
• Gain exposure to multiple business functions including Operations, Customer Service, Finance, Customs, Digital Solutions, and Sales.
• Develop knowledge of DHL products, services, customer onboarding processes, and commercial sales methodologies.

What We're Looking For

• 1-2 years' experience in a customer-facing, sales support, customer service, or commercial environment.
• A strong customer-focused mindset with a passion for delivering excellent service.
• Excellent communication and relationship-building skills.
• Strong organisational, planning, and problem-solving abilities.
• Good digital literacy and confidence using technology and business systems.
• A proactive attitude and strong desire to learn and develop.
• Commercial curiosity and ambition to progress into a future sales role.
• GCSEs (or equivalent) in English and Mathematics. Additional business, sales, or customer service qualifications would be advantageous.
• Fluent English language skills.

Why Join DHL?

At DHL, you'll become part of a global organisation that values innovation, teamwork, and personal development. We invest in our people through structured learning, coaching, mentoring, and career progression opportunities.

Whether you're looking to build your commercial skills, gain exposure to sales, or take the next step in your career, DHL offers an environment where you can learn, grow, and make a real impact.

What Makes DHL Great?

• Global market-leading brand
• Supportive and collaborative culture
• Structured training and development programmes
• Career progression opportunities within Sales and Commercial functions
• Exposure to a broad range of business areas and customers
• Opportunity to work with innovative digital solutions and technologies

Our Commitment to Inclusion

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Privacy Notice

DHL International (UK) Ltd acts as a "Data Controller" and, in line with our responsibilities under the General Data Protection Regulations (GDPR), we take data protection very seriously. We collect and use your Personal Information in accordance with our Privacy Policy, which will be supplied as part of the recruitment process.