Sales & Customer Service Executive

Lawrence Dean Recruitment; Welwyn Garden City; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working after probation

23 days annual leave + birthday

Private healthcare

Discounted holidays

Commission

Friendly office environment

1/2 pay for occasional Saturdays

Job summary

INDCORE is seeking a Sales & Reservations Consultant to help customers discover and book walking and outdoor holidays worldwide. The role is entry-level, with 6–12 months B2C telephone sales experience preferred, a consultative sales approach, and a focus on building rapport and converting enquiries into bookings.

The office is on the outskirts of Welwyn Garden City; driving and own transport are required. Benefits include hybrid work after probation, 23 days leave with birthday and bank

Qualifications

• Ideally 6–12 months' experience in B2C telephone-based sales.
• Genuine passion for travel and exploring destinations.
• Good geographical knowledge and interest in learning about different countries.
• Interest in walking, hiking or rambling is a plus.
• Confident, engaging telephone manner with strong communication skills.
• Motivated by achieving targets and earning commission.
• Positive, enthusiastic team player who works well with others.

Responsibilities

• Handle incoming telephone, email and online enquiries from customers interested in worldwide walking holidays.
• Understand customers' requirements and recommend suitable destinations and packages.
• Convert enquiries into bookings with a consultative approach.
• Follow up enquiries and identify opportunities to secure bookings.
• Work towards individual sales and conversion targets.
• Build excellent customer relationships and encourage repeat bookings.
• Develop knowledge of worldwide destinations and holiday experiences.

Skills

Telephone sales

Communication skills

Customer relationships

Target driven

Travel passion

Job description

Sales & Customer Service Consultant

Are you passionate about travel, love discovering new destinations and enjoy speaking to people? Do you have some telephone-based sales experience and want to develop your career in a fun, friendly and target-driven environment?

Our client is looking for an enthusiastic and motivated Sales & Reservations Consultant to join their team, helping customers discover and book exciting walking and outdoor holidays across the world.

This is an entry-level sales opportunity, ideally suited to someone with around 612 months' B2C telephone sales experience who enjoys building relationships, achieving targets and earning commission.

The role involves a consultative approach to sales, taking the time to understand customers' interests, preferences and budgets before recommending the perfect holiday. It's about building rapport, sharing your enthusiasm for travel and converting enquiries into bookings rather than using a hard-sell approach.

Note, the office is based on the outskirts of Welwyn Garden City - given the location you will need to drive and have your own transport to be considered for this role as there is no public transport close by.

Benefits

• Working hours: Monday to Friday, 9am‑5pm.
• Hybrid working after probation (Tue‑Thur in office, Mon & Fri home based)
• 23 days' annual leave plus an additional day off for your birthday and bank holidays.
• Private healthcare following successful completion of probation.
• Discounted holidays.
• Opportunity to earn commission.
• Fun, friendly and supportive office environment.
• Saturday working approximately once every 45 weeks, 9am1pm, paid additionally at time and a half.

What You Will Be Doing

• Handling incoming telephone, email and online enquiries from customers interested in worldwide walking holidays.
• Understanding customers' requirements and recommending suitable destinations and holiday packages.
• Converting enquiries into confirmed bookings through a friendly, consultative sales approach.
• Following up enquiries and identifying opportunities to secure bookings.
• Working towards individual sales and conversion targets.
• Building excellent customer relationships and encouraging repeat bookings.
• Developing your knowledge of worldwide destinations and holiday experiences.

What We're Looking For

• Ideally 6‑12 months' experience in B2C telephone-based sales.
• A genuine passion for travel, worldwide destinations and exploring new places.
• Good geographical knowledge and an interest in learning about different countries and cultures.
• An interest in walking, hiking or rambling would be a real advantage.
• A confident, engaging telephone manner with excellent communication skills.
• Motivated by achieving targets, delivering results and earning commission.
• A positive, enthusiastic personality who enjoys working as part of a team.

This is a fantastic opportunity to develop a career in travel sales within a sociable, supportive and results-driven environment, where your enthusiasm for travel and ability to connect with customers can translate into a rewarding career.

INDCORE